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Azure Site Recovery Mobility Agent Push Fails - WMI - Local Windows Firewall RRS feed

  • Question

  • I'm trying to deploy the Mobility Agent for ASR to a Vmware virtual machine and have been given this error code when the push failed:

    • Error ID
      78007
    • Error Message
      The requested operation did not complete.
    • Provider error
      Provider error code: 95103 Provider error message: Connectivity failure- Mobility agent installation failed on the source machine (192.168.100.46) Provider error possible causes: Unable to complete remote execution on the source machine (192.168.100.46). Firewall on source machine (192.168.100.46) might be blocking incoming connections.

    The suggested fix is to modify the Local Windows Firewall and detailed here:

    Windows Management Instrumentation (WMI) configuration check (Error code: 95103)

    After file and printer services check, enable WMI service for private, public, and domain profiles through firewall. These settings are required to complete remote execution on the source machine. To enable,

    • Go to Control Panel, click Security, and then click Windows Firewall.
    • Click Change Settings and then click the Exceptions tab.
    • In the Exceptions window, select the check box for Windows Management Instrumentation (WMI) to enable WMI traffic through the firewall.

    You can also enable WMI traffic through the firewall at the command prompt.

    Use the following command

    netsh advfirewall firewall set rule group="windows management instrumentation (wmi)" new enable=yes

    We've run this command on the servers impacted but have only had one successfully complete the installation.  Re-running the process and retrying the installation job has been unsuccessful with each retry taking about 35 minutes before failing.  Any suggestions of what else we could be looking at?  Thanks!


    Thursday, August 29, 2019 3:32 PM

All replies

  • Please run those commands with elevated permissions (As Administrator)?

    Make sure you've all the latest updates installed on your machines.

    Also, refer to this link - http://abhijeetsql.blogspot.com/2019/02/how-to-solve-azure-site-recovery-error.html might be helpful.


    Friday, August 30, 2019 7:28 AM
    Moderator
  • Though if you see the issue during the enable protection, it is always recommended to initiate the disable protection and install the agent manually and re-enable the protection.
    Friday, August 30, 2019 1:09 PM
  • So your recommendation is to use the manual process to install the Mobility Agent?  I don't understand what you mean by "initiate the disable protection".
    Tuesday, September 3, 2019 12:48 PM
  • Yes, the commands were run from an elevated command prompt.  We see a response that says the modifications to the firewall settings were applied but no change happens to the installation process.  Your recommendation is to manually install the Mobility Agent? 
    Tuesday, September 3, 2019 12:51 PM
  • Disable protection is just you are removing the failed protection items instead of re-starting the same job and starting the protection again. If you still the issue, yes it's recommended to install the agent manually and initiate the enable protection.
    • Edited by Mara Ram Tuesday, September 3, 2019 1:16 PM
    • Proposed as answer by Mara Ram Tuesday, September 3, 2019 1:16 PM
    Tuesday, September 3, 2019 1:16 PM