locked
TerminateAppCalled when windows store app is launched RRS feed

 > 

  • Question

  • Question
    Sign in to vote
    0
    Sign in to vote

    I have a published app in the Windows Store and one of my customers is reporting that the app crashes upon launch. This is indicated in the quality report section of my dev portal with a javascript exception / failure of TerminateAppCalled.

    The CAB file associated with this contains the below details. Can someone please review and provide guidance on how I can help this customer? Thank you.

    ErrorDescription={"exception":null,"error":{},"promise":{"_oncancel":null,"_nextState":null,"_state":{"name":"error","done":null,"then":null},"_listeners":null,"_value":{},"_isException":false,"_errorId":6},"id":6}
    ErrorType=FFFFFFFD
    ErrorTypeText=TerminateAppCalled
    ErrorNumber=0
    SourceFile=(null)
    Line=0
    Character=0
    DocumentURL=/default.html
    OSProduct=Windows 8.1 Pro
    OSVersion=6.3.9600.0
    OSServicePack=0
    UserAgentString=Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; Trident/6.0; MSAppHost/1.0)
    StackTraceAvailability=1
    StackTrace=
    StackTraceHash=e3b0c44298fc1c149afbf4c8996fb924
    PackageFullName=[omitted]
    AppUserModelID=[omitted]
    IsTerminal=True
    DependentPackageList=Microsoft.WinJS.1.0_1.0.9200.20789_neutral__8wekyb3d8bbwe
     

    Friday, January 16, 2015 7:06 PM

Answers

  • Question
    Sign in to vote
    0
    Sign in to vote

    Hi hbcondo,

    Hardly to see any useful information from the pasted information.

    The situation looks more like a local environment issue, I would suggest him to open some other HTML5 Store Apps to validate if those app crashes. Re-install the app and reboot might help.

    If the question is related with environment, I think you should post at answer forum: http://answers.microsoft.com/en-us/windows

    --James

    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.


    Monday, January 19, 2015 9:21 AM
    Moderator