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TerminateAppCalled when windows store app is launched

    Question

  • I have a published app in the Windows Store and one of my customers is reporting that the app crashes upon launch. This is indicated in the quality report section of my dev portal with a javascript exception / failure of TerminateAppCalled.

    The CAB file associated with this contains the below details. Can someone please review and provide guidance on how I can help this customer? Thank you.

    ErrorDescription={"exception":null,"error":{},"promise":{"_oncancel":null,"_nextState":null,"_state":{"name":"error","done":null,"then":null},"_listeners":null,"_value":{},"_isException":false,"_errorId":6},"id":6}
    ErrorType=FFFFFFFD
    ErrorTypeText=TerminateAppCalled
    ErrorNumber=0
    SourceFile=(null)
    Line=0
    Character=0
    DocumentURL=/default.html
    OSProduct=Windows 8.1 Pro
    OSVersion=6.3.9600.0
    OSServicePack=0
    UserAgentString=Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; Trident/6.0; MSAppHost/1.0)
    StackTraceAvailability=1
    StackTrace=
    StackTraceHash=e3b0c44298fc1c149afbf4c8996fb924
    PackageFullName=[omitted]
    AppUserModelID=[omitted]
    IsTerminal=True
    DependentPackageList=Microsoft.WinJS.1.0_1.0.9200.20789_neutral__8wekyb3d8bbwe
     

    Friday, January 16, 2015 7:06 PM

Answers

  • Hi hbcondo,

    Hardly to see any useful information from the pasted information.

    The situation looks more like a local environment issue, I would suggest him to open some other HTML5 Store Apps to validate if those app crashes. Re-install the app and reboot might help.

    If the question is related with environment, I think you should post at answer forum: http://answers.microsoft.com/en-us/windows

    --James


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    Monday, January 19, 2015 9:21 AM
    Moderator