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Exchange 2007 OAB issues with web-deployment RRS feed

  • Question

  • With introduction of Outlook 2013 clients with same alerted of issue on send and receive of Offline Address Book: 
    Task 'mail user' reported error 0x8004010F: the operation failed. An object cannot be found. 
    This is connecting to an Exchange 2007 SP3 Rollup 12 (single server Exchange environment), running on a Server 2003 R2 SP2. 
    Found http://support.microsoft.com/kb/2845987 which discusses the need for web-based distribution. 
    Enabled this feature based on
    http://www.outlookforums.com/threads/84204-outlook-2007-cached-mode-exchange-2010-cant-download-offline-address-book/

    Yet we still continue to have an issue. 
    I rebuilt the OAB based on some recommendations, and it generated correctly. However we continue to have problems. 
    When disable my internet, my cache mode works for email, but there is no cached address book. 

    Based on research there appears to be many possible reasons related to this issue. I am trying to determine some avenues. 

    The following was informative: 
    http://blogs.msdn.com/b/dgoldman/archive/2006/08/25/how-exchange-2007-oab-files-are-replicated-to-a-client-access-server-for-download.aspx
    Within it, it mentions to check application event logs for source MSExchangeFDS. 
    However there are none (since all roles are on same machine I am not sure if it would be applicable. 

    Additionally within the blog it discusses: 

    1.     By default the OAB share on the OAB Generation server (local distribution point) will not be present.  This directory gets created the first time the OAB Generation creates the Version 4 Offline Address List.  
    •Local directory [C:\Program Files\Microsoft\Exchange Server\ExchangeOAB]
    •Unc path [\\ExchangeServerName\OAB\<GUID of OAB>]

          2. Once the Distribution Point share has been created it will contain sub directories. 
          3. Each sub directory will be named with the the GUID of the Offline Address Book. 
          4. Each OAB directory will contain a set of files that will be downloaded by the client. 

    Well this directory has been in place for some time. Now, a new directory was created today when I enable the Web distribution. This is located at 
    C:\Program Files\Microsoft\Exchange Server\clientaccess\OAB
    This path is identified in the properties of the OAB subsite within IIS. 

    When I compare the two directories, they both have the OAB.xml file (same GUID), and same modify date (which is 6/19/2010!)
    Within the C:\Program Files\Microsoft\Exchange Server\clientaccess\OAB that is the only file. The Local directory [C:\Program Files\Microsoft\Exchange Server\ExchangeOAB also has thousands of LZX files. 
    Should these LZX files be in both locations? 

    Also, I find it strange that the modify date is 6/19/2010. 
    The blog above mentions that "All files in the directory will be specified in the oab.xml file. This is the file that the Outlook client will use so it can determine which OAB files it download. "
    When I access the OAB xml file I do not see any listing of them, so I am wondering if there is something else going on? 





    Thursday, June 5, 2014 9:26 PM

All replies

  • Have you configured web distribution of OAB as well as public folder distribution.

    Outllok 2013 no longer supports public folder distribution, you therefor need to enable web distribution aswell for the OAB.


    Gil Gross | Technical Lead | G-Net Network Solutions | www.g-net.co.il | plz visit my blog - gilgrossblog.wordpress.com

    Saturday, June 7, 2014 6:05 PM
  • Thank you for the reply. All of the above is post successful configuration of the web distribution of OAB 
    Tuesday, June 10, 2014 2:09 PM