locked
MSDN downloads down RRS feed

  • Question

  • All I get is

    An Error Has Occurred

    There was an unexpected error while retrieving your benefit data and we cannot process your request.

    You can try to:


    Reference Id: B387F072

    Other people seem to have seen the same problem, and no, I can't contact the online concierge since there is no such link.

    And no, I can't find a "site feedback" link on any page either (as suggested in an earlier, similar, thread).


    Per
    Saturday, April 10, 2010 2:47 PM

All replies

  • OK, this is a very long scheduled maintenance that won't be done until Monday afternoon (European time). The info is only available on the US version of the download site (not uncommon for US people to forget that there are actually people living outside of the States).

    Was anyone given a heads-up? Not me, for sure. Seriously - closing the entire site for almost a full work day (Monday)? Laughable.


    Per
    • Edited by Pelle Plutt Saturday, April 10, 2010 2:56 PM
    Saturday, April 10, 2010 2:54 PM
  • Scheduled Maintenance

    Duration (GMT-8): Friday, April 09, 2010 5:00:00 PM To (GMT-8): Monday, April 12, 2010 6:00:00 AM

    Last Updated (GMT-8): Wednesday, April 07, 2010 10:32:25 AM

     Benefit or Service:  Impact:
    • Benefits entitlement
    • Online concierge chat
    • Subscriber downloads
    • Product key access
    • Retail purchase and renewal system
    • Scheduled maintenance is underway

    Per
    Saturday, April 10, 2010 2:55 PM