locked
RESOLVED : Windows - Low Download Data - Last week of October to Present

    Question

  • Update 12/17:

    Data which was missing from 10/28-11/7 has now been restored and can be looked at in the weekly (3 month view), monthly (6 or 12 month views), or lifetime views.  The missing data for 10/23-10/27 will not be restored.

    We apologize for the inconvenience and have made enhancements to the data pipeline and reports to improve the quality and timeliness of the data made available moving forward.

    -------------------------------------------------------------------------------------------------

    Update 11/12:

    The investigation has concluded and the fix is being implemented.  Data from 11/8 is now visible and accessible in Windows Dev Center, and subsequent days of data will be loaded as they become available.  We will restore data from 10/23-11/7 in December.

    Impacted data:

    • Downloads Report
    • In-App Purchases Report
    • Downloads/In-App Purchases charts on App Summary page
    • Lifetime downloads numbers
    • Adoption Charts: Conversion and Listing views by referrer

    Please Note: This is a Windows Store reporting issue, and it will NOT impact your payouts.  Windows Phone reporting is NOT impacted by this issue. 

    ------------------------------------------------------------------------------------------------------------

    We are aware of potential drops in the download data related to the Windows Store.  The drops appear to impact report values beginning the last week of October. Teams are engaged to further investigate the cause of the issue and dates impacted. A resolution will be designed following that investigation.

    Impacts:

    • Downloads Report
    • In-App Purchases Report
    • Downloads/In-App Purchases charts on App Summary page
    • Lifetime downloads numbers

    Please Note: This is a reporting issue.  Financial data is NOT impacted by this issue.

    When updates become available, they will be added to this post.








    • Edited by PatrickMSFT Friday, December 19, 2014 12:34 AM Update
    Tuesday, November 4, 2014 6:08 PM