locked
How to get support? RRS feed

  • Question

  • Hi!

    My app has been in 'processing submission' state for week and a half, support won't respond/do anything about it. 

    How does one get support in here?

    SR number is '1206821646', could someone pick this up?

    Monday, June 17, 2013 8:06 AM

All replies

  • Some progress (well actually not). A support guy emailed me and told me to resubmit the application...which I can't do since it's stuck..which he might have noticed if he had taken a look at it.

    I am getting error (when trying to cancel submission):

    Can't cancel
    We're currently working on your submission and can't cancel it quite yet. Wait a few minutes and then try again.

    Anyone know how to get this sorted?

    Cheers!

    Tuesday, June 18, 2013 4:21 PM
  • How are things now? I just submitted app and wanted to cancel it after 5 minutes, but received the same error. Is everything okay with your app now?
    Thursday, June 27, 2013 7:15 PM
  • Hello Asp-KSO,

    I was able to research your support request and the agent that is working your case should follow up with you today.

    If you have not received a response please let me know.

    -Eric


    Windows Phone Developer Support

    Send us your feedback about the Dev Center

    Friday, June 28, 2013 5:42 PM