"An internal error occurred while processing this file" when submitting app for approval. RRS feed

  • Question

  • Hello,

    We upload new version of already published app. After few days we see that the draft status is "changes requested". We don't know what we have to change in our app.

    App report:


    Report Generated: 2013/02/14 02:42:30.873
    Partner Name: LLC "Igotta"
    Partner Id: 21474837223
    Application Name: Booking of resources
    Application Id: 42949673865
    Application Submission Date and Time: 2013/02/12 00:09:44.369

    Thank you for submitting your app for approval in the Microsoft Seller Dashboard. We were unable to validate your app. Please make the following changes and submit your app for approval again:

    1. File Name:
    We’re sorry, but an internal error occurred while processing this file. Please edit your app, upload the file, and then submit your app again.

    If you have questions or need assistance, please contact support:"

    Thursday, February 14, 2013 6:12 AM


  • When "Internal error occured while processing this file" is shown in a rejection report, the solution is to re-submit your app, metadata and supporting files. Do not create a new submission. Re-submit as the same app by editing your existing submission. 

    • Proposed as answer by JesBModerator Friday, March 8, 2013 5:08 PM
    • Marked as answer by JesBModerator Monday, March 11, 2013 3:24 PM
    Friday, March 8, 2013 4:07 PM

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