BMC Remedy ticketing tool integration with Azure sentinel using logic app or any other option

Question

Am working on a POC to integrate BMC remedy ticketing tool with Azure sentinel.

Requirement

Whenever Azure sentinel trigger an alert then automatically ticket should be created in BMC remedy.

I tried from playbook in azure sentinel for sending a message to Slack for an alert and Jira for ticketing it works,

Answer 1

Hi Naveen, 

This would completely depend on the BMC remedy tool's capability to create tickets programmatically through APIs. 

You would have to create a custom connector and integrate it similar to how you did it with Jira/slack.

Ref: https://docs.microsoft.com/en-us/connectors/custom-connectors/

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Answer 2

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Answer 3

Hi Naveen! Just checking to see if you were able to resolve your question.

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Answer 4

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