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Recieving a .net framework error - help RRS feed

  • Question

  • I recently had to re-install windows XP on my system.  now a program (HP Image Zone) I use is giving me an error when I try to open it: "An unhandled exception has occurred in a component in your application.  Click Continue and application will ignore this error and attempt to continue.  Object reference not set to an instance of an object.".  when I select the continue it comes right back to the msg box.  I have to end the application from task mgr.  the program was working fine before.
    I been on numerous calls with the vendor support but they still haven't been able to get past the error.  I've reinstalled the HP software, the .net framework, and windows installer.  I was hoping someone might be able to tell me where to look for the solution.
    Friday, December 4, 2009 2:30 AM

Answers

  • Hi O3devildog,

    Thank you for your post.

    To isolate the possible cause of corrupted .NET Framework installation, we can try .NET Framework Verification Tool to verify .NET Frameworks on your machine.

    If any .NET Framework fails to be verified, please try Cleanup Tool to remove it. Then download the installer from official website and re-install it again.

    If all .NET Frameworks can be verified, we can eliminate the cause of .NET Framework installation. I would suggest you to try HP Support to get more useful help there.

    Hope this helps! If you have any concern, please feel free to let me know.

    Best regards,
    Yichun Chen
    Please remember to mark the replies as answers if they help and unmark them if they provide no help.
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    • Marked as answer by YiChun Chen Friday, December 11, 2009 6:24 AM
    Monday, December 7, 2009 8:13 AM