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Visual Studio encountered an unexpected error and can't contact the Microsoft account service. RRS feed

  • Question

  • When I go to create an app package (Windows Phone), Visual studio prompts me for login.

    After I login and give my Authenticator code, I get the error:

    Visual Studio encountered an unexpected error and can't contact the Microsoft account service.

    I was able to do this action just yesterday but for some reason it stopped working.

    Any ideas how to fix?

    Thursday, January 28, 2016 4:54 AM

All replies

  • I am getting the same error suddenly.  Worked perfectly fine this morning.  Did a minor update and wanted to upload the new package and now get this error.
    Thursday, January 28, 2016 5:40 AM
  • Same problem here...

    Created new app in store - no problem

    Want to link my UWP-App with the store - "visual studio encountered an unexpected error and can't contact the microsoft account service"

    Thursday, January 28, 2016 7:23 AM
  • When i try submit UWP app to store, i get same error...
    Thursday, January 28, 2016 8:42 AM
  • Visual Studio encountered an unexpected error and can't contact the Microsoft account service

    This problem happened today and this no answer


    Thursday, January 28, 2016 9:41 AM
  • I have same problem today

    Eugene Akinshin

    Thursday, January 28, 2016 11:55 AM
  • I will report this right now so that it gets fixed ASAP.

    Luis (MSFT)

    Thursday, January 28, 2016 12:20 PM
  • Also getting the same error. How do we report this?
    Thursday, January 28, 2016 12:25 PM
  • Same here...

    Please Report it using this link directly to Microsoft (will be faster...)

    https://go.microsoft.com/fwlink/p/?LinkId=331509

    Thursday, January 28, 2016 12:31 PM
  • Me too, reporting it.
    Thursday, January 28, 2016 12:47 PM
  • I will report this right now so that it gets fixed ASAP.

    Luis (MSFT)


    thanks, it's really a pitty... Submitted 48 Updates so far (to a preview, daily updates...), always worked like a charm, but now, on the day the App is going live, it's not working :-/
    • Edited by WickedSick Thursday, January 28, 2016 1:21 PM
    Thursday, January 28, 2016 12:49 PM
  • Same error here, also no matter what I try, where I click or which support options I choose the Microsoft support sites all redirect me back to https://support.microsoft.com/en-gb. Is there something up with the support sites? Its maddening!
    Thursday, January 28, 2016 2:13 PM
  • As @WickedSick suggestioned I had made a ticket on "https://go.microsoft.com/fwlink/p/?LinkId=331509" and pasted the link of this page
    Thursday, January 28, 2016 2:46 PM
  • Having the same problem, just started yesterday

    Thursday, January 28, 2016 3:35 PM
  • me, too - realized that today.

    I'm based in Germany, btw.


    Changing the world... bit by bit.


    • Edited by enough2012 Thursday, January 28, 2016 4:08 PM
    Thursday, January 28, 2016 4:06 PM
  • Same problem here, Italy. I have already reported to Microsoft support
    • Edited by xAenimax Thursday, January 28, 2016 4:30 PM
    Thursday, January 28, 2016 4:18 PM
  • Please all Report it using the link above...

    MS is not reading that often this Forum...

    Thursday, January 28, 2016 4:20 PM
  • Same problem here
    Thursday, January 28, 2016 4:26 PM
  • Same problem here in Toronto, ON. Was working fine 10 hours ago.
    Thursday, January 28, 2016 5:17 PM
  • I contacted the Visual Studio team via chat. The engineers are aware of the issue and are working on fixing it. It is a server-side issue, nothing wrong with your Visual Studio. They told me to keep an eye on this blog to know when it is solved.

    Thursday, January 28, 2016 5:48 PM
  • Thanks you !!!!!!!!!!
    Thursday, January 28, 2016 6:48 PM
  • Thanks for the info
    Thursday, January 28, 2016 6:59 PM
  • This is happening to me as well and I reported it...
    Thursday, January 28, 2016 8:13 PM
  • Don't mind me just joining the convo, since they still haven't fixed this smh
    Thursday, January 28, 2016 11:43 PM
  • I just tried it and it started working again.
    Friday, January 29, 2016 12:43 AM
  • Good news! Looks like it is fixed now.
    Friday, January 29, 2016 12:44 AM
  • I just tried and I'm able to build an app package again (building as we speak).
    Friday, January 29, 2016 8:02 AM