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Outlook 2013 new items not showing in Inbox-Updating Inbox in Status Bar RRS feed

  • Question

  • I have several users that their Outlook 2013 does not display new emails in the Inbox when they arrive unless they close Outlook and reopen it. It shows Updating Inbox xxxMB in the status bar. New emails show in the Inbox in Webmail. They are connecting to an internal Exchange 2010 server.  I've deleted their Outlook Profiles on their computer, created new profiles, deleted their OST file on the computer and recreated, switched between cached and online mode but it keeps doing the same thing. Emails show up fine if they use webmail
    Friday, April 12, 2019 4:39 PM

All replies

  • you can edit SEND/RECEIVE option, there is time setup default 30 min. Here you can set 1 min so outlook every 1 min background auto check new emails and show inbox. try it and check.  
    Friday, April 12, 2019 4:51 PM
  • please check VIEW Filter and reset it, maybe you have a filter to  see all readed messages

    Chris

    Friday, April 12, 2019 4:54 PM