none
Windows Update fails on Server 2012 R2 Virtual Machine

    Question

  • I have set up a virtual network with two virtual machines. The first VM is Server 2008 R2 and is set up as a domain controller. The second VM is Server 2012 R2, and has been joined to the domain.  The DC (TestVM1) is also set up as a DNS server.  From TestVM2 (Server 2012 R2), I am able to log in using a domain login, and I am able to browse to a public website.

    I was able to run Windows Updates from TestVM1, but when I attempt to run Windows Updates from TestVM2, it fails.

    The Windows Update client shows "Error(s) found:" and "Code 8024402F". 

    Errors in WindowsUpdate.log include

    2014-10-17 18:26:14:235  800 950 Setup FATAL: GetClientUpdateUrl failed, err = 0x8024D009

    2014-10-17 18:26:26:238  800 950 Misc WARNING: Send failed with hr = 80072ee7.
    2014-10-17 18:26:26:238  800 950 Misc WARNING: Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes used : <None>
    2014-10-17 18:26:26:238  800 950 Misc WARNING: Send request failed, hr:0x80072ee7
    2014-10-17 18:26:26:238  800 950 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <http://v4.download.windowsupdate.com/c/msdownload/update/others/2014/08/13518740_b1b71791444e5dec0018bcd60303445108442c12.cab>. error 0x8024402c
    2014-10-17 18:26:26:238  800 950 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x8024402c
    2014-10-17 18:26:26:238  800 950 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x8024402c
    2014-10-17 18:26:26:238  800 950 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x8024402c
    2014-10-17 18:26:26:238  800 950 Misc WARNING: WinHttp: WinHttpQueryHeaders(WINHTTP_QUERY_CONTENT_TYPE) for X-CID failed. error 0x80072ef3
    2014-10-17 18:26:26:238  800 950 PT WARNING: ECP: DownloadCabFile: failed to get CDN Provider for error reporting, hr = 0X80072EF3
    2014-10-17 18:26:26:238  800 950 Misc WARNING: WinHttp: WinHttpQueryHeaders(WINHTTP_QUERY_CONTENT_TYPE) for X-CCC failed. error 0x80072ef3
    2014-10-17 18:26:26:238  800 950 PT WARNING: ECP: DownloadCabFile: failed to get CDN Country for error reporting, hr = 0X80072EF3
    2014-10-17 18:26:26:238  800 950 PT WARNING: ECP: Failed to download cab file from http://download.windowsupdate.com/c/msdownload/update/others/2014/08/13518740_b1b71791444e5dec0018bcd60303445108442c12.cab with error 0x8024402c
    2014-10-17 18:26:26:238  800 950 PT WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 34, Old Count = 60
    2014-10-17 18:26:26:317  800 950 PT   + SyncUpdates round trips: 1
    2014-10-17 18:26:26:317  800 950 PT WARNING: Sync of Updates: 0x8024402f
    2014-10-17 18:26:26:317  800 950 PT WARNING: SyncServerUpdatesInternal failed: 0x8024402f
    2014-10-17 18:26:26:317  800 950 Agent   * WARNING: Failed to synchronize, error = 0x8024402F
    2014-10-17 18:26:26:317  800 950 Agent   * WARNING: Exit code = 0x8024402F

    This is blocking further work.  Assistance would be greatly appreciated.

    Friday, October 17, 2014 10:33 PM

All replies

  • Hi,

    In most cases, the above errors are caused by small interruptions in communications between the computer to be updated and the update to be downloaded. These issues usually resolve themselves. Before you try the troubleshooting the error codes, try one or both of the following.

    Exit Windows Update, wait 10 to 15 minutes, and then restart Windows Update to check for updates.
    Turn on Windows Automatic Update so that updates are installed automatically every 24 hours.

    If that fails, please try the following :

    1. Click on Start, and then click Run.
    2. Type cmd in the Open box to get a DOS prompt.
    3. Type "net stop wuauserv" without the quotes at the command prompt, and press
    Enter.
    4. Delete (or put in recycle bin) the contents of
    C:\WINDOWS\SoftwareDistribution (but not the SoftwareDistribution folder)

    5. Type net start wuauserv at the command prompt, and press Enter.
    6. Now try Windows Update again.

    Regards,

    Mekh.

    • Proposed as answer by tjridgley Wednesday, April 13, 2016 8:21 PM
    Saturday, October 18, 2014 8:51 AM
    Moderator
  • No Joy.

    Tried to run Windows update and it failed again in the same manner. (Log showed it had also failed at about 4:30 AM EST)

    Stopped the service, deleted the files, started the service, ran Windows Update, got the same failure.

    Saturday, October 18, 2014 12:54 PM
  • Again tried steps Mekh suggested.  No joy.

    ReportingEvents.log from time last message and this:

    {8BEDB9D9-6B02-4307-B471-964B9EE19027} 2014-10-18 08:35:31:931-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024402f AutomaticUpdatesWuApp Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402f.
    {0A55F1FD-BCA9-4BF6-AF71-55F0B9D1EA65} 2014-10-18 13:36:00:765-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024402f AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402f.
    {7F38D0BC-C04D-4BFE-98FA-07DA43EC91DE} 2014-10-18 23:36:41:605-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024402f AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402f.
    {BAF97C87-E896-4BEF-B6DA-59526CC31AF5} 2014-10-19 04:37:11:225-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024402f AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402f.
    {B05BDA30-9CB3-4B73-B2EC-2B5418CCBAC7} 2014-10-19 09:37:41:065-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024402f AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402f.
    {29943982-596D-44FF-8130-BF059A3FB843} 2014-10-19 14:38:12:003-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024402f AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402f.
    {89CC9D99-B535-42F3-B681-ECE3110EDAB6} 2014-10-19 19:38:31:624-0400 1 149 [AU_UNABLE_TO_CONNECT] 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Failure Software Synchronization Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.
    {A563C0EE-499E-48CD-BDB9-32D4A3BA10F4} 2014-10-20 00:39:01:312-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024402f AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402f.
    {EDBEEB8E-4603-49BB-8C4F-7EEB9A458C2A} 2014-10-20 05:39:30:609-0400 1 148 [AGENT_DETECTION_FAILED] 101 {00000000-0000-0000-0000-000000000000} 0 8024402f AutomaticUpdates Failure Software Synchronization Windows Update Client failed to detect with error 0x8024402f.

    Monday, October 20, 2014 12:41 PM
  • Hi,

    Have you configured anything on the TESTVM2?

    The error code 0x8024402F usually occurs when there is connection issues with the Internet.

    Verify you are connected to internet.
    Make sure that Windows Firewall is turned on.
    Disable all third-party firewalls [if any] temporarily.

    Regards,

    Mekh.

    Tuesday, October 21, 2014 4:55 AM
    Moderator
  • I can open IE on TESTVM2 and connect to the internet.
    Windows Firewall is turned on.
    There are no 3rd party firewalls.

    I have done very little to the VM since installing it.

    1) I added Process Explorer
    2) I added some shortcuts (Command Prompt, Notepad, Process Explorer) to the desktop

    Windows Update continues to fail.  Last attempt was at 5:46 PM EDT.

    Tuesday, October 21, 2014 9:51 PM
  • Hi,

    I would recommend you to spin up another testvm and join it to the DC and check if you can run the updates.

    If the updates go through, you can delete the TESTVM2.

    Regards,

    Mekh.

    Wednesday, October 22, 2014 4:51 AM
    Moderator
  • Just spun up another VM.  Used image "a699494373c04fc0bc8f2bb1389d6106__Windows-Server-2012-R2-201409.01-en.us-127GB.vhd" (as I did previously).  Verified that I can connect to a web site on the internet with IE.

    This time tried to run Windows Update before joining the VM to the local domain.  No joy.

    WU succeeded in getting a cab file from:

    HTTPS://sls.update.microsoft.com/SLS/...

    But failed connecting to https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx

    The web server fe2 is running a local cert for the web site.

    Tried stopping wuauserv, deleting the contents of C:\WINDOWS\SoftwareDistribution and restarting wuauserv.  Still no joy.

    Wednesday, October 22, 2014 1:50 PM
  • Hi,

    I created a Testvm using the same image and the updates are going through. So, I am trying to involve someone familiar with this topic to further look at this issue.

    Regards,

    Mekh.

    Friday, October 24, 2014 9:06 AM
    Moderator
  • Hi,

    Could you please let me know the VM size and the region?

    Regards,

    Mekh.

    Saturday, October 25, 2014 6:55 AM
    Moderator
  • Basic_A1, US East
    Saturday, October 25, 2014 5:23 PM
  • I am having the exact same issue. Fresh build of Server 2012 R2 from the Microsoft Volume Licensing ISO. I tried before and after joining to the domain. Same error every time.  Firewall is turned off. No AV. We do have a cloud proxy service, but I bypassed that as a test and got the same error message.  I also tried to stop wuauserv and cleaning out the folder and starting it back up.  No joy as well.  My logs are below:

    2014-10-28 14:28:46:104  696 4a4 AU ###########  AU: Uninitializing Automatic Updates  ###########
    2014-10-28 14:28:46:104  696 4a4 WuTask Uninit WU Task Manager
    2014-10-28 14:28:46:198  696 4a4 Service *********
    2014-10-28 14:28:46:198  696 4a4 Service **  END  **  Service: Service exit [Exit code = 0x240001]
    2014-10-28 14:28:46:198  696 4a4 Service *************
    2014-10-28 14:29:24:198  696 5c8 Misc ===========  Logging initialized (build: 7.9.9600.17092, tz: -0400)  ===========
    2014-10-28 14:29:24:198  696 5c8 Misc   = Process: C:\Windows\system32\svchost.exe
    2014-10-28 14:29:24:198  696 5c8 Misc   = Module: c:\windows\system32\wuaueng.dll
    2014-10-28 14:29:24:198  696 5c8 Service *************
    2014-10-28 14:29:24:198  696 5c8 Service ** START **  Service: Service startup
    2014-10-28 14:29:24:198  696 5c8 Service *********
    2014-10-28 14:29:24:214  696 5c8 Agent   * WU client version 7.9.9600.17092
    2014-10-28 14:29:24:214  696 5c8 Agent   * Base directory: C:\Windows\SoftwareDistribution
    2014-10-28 14:29:24:214  696 5c8 Agent   * Access type: No proxy
    2014-10-28 14:29:24:214  696 5c8 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2014-10-28 14:29:24:214  696 5c8 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2014-10-28 14:29:24:214  696 5c8 Agent   * Network state: Connected
    2014-10-28 14:29:24:214  696 5c8 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2014-10-28 14:29:24:214  696 5c8 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2014-10-28 14:29:24:510  696 5c8 DtaStor Default service for AU is {00000000-0000-0000-0000-000000000000}
    2014-10-28 14:29:24:510  696 5c8 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2014-10-28 14:29:24:542  696 5c8 DtaStor Data store successfully created
    2014-10-28 14:29:24:542  696 5c8 Agent ***********  Agent: Initializing global settings cache  ***********
    2014-10-28 14:29:24:542  696 5c8 Agent   * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2014-10-28 14:29:24:542  696 5c8 Agent   * WSUS server: <NULL>
    2014-10-28 14:29:24:542  696 5c8 Agent   * WSUS status server: <NULL>
    2014-10-28 14:29:24:542  696 5c8 Agent   * Target group: (Unassigned Computers)
    2014-10-28 14:29:24:542  696 5c8 Agent   * Windows Update access disabled: No
    2014-10-28 14:29:24:542  696 5c8 Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2014-10-28 14:29:24:542  696 5c8 WuTask WuTaskManager delay initialize completed successfully..
    2014-10-28 14:29:24:542  696 5c8 Report WARNING: Failed to initialize event uploader for new server {9482F4B4-E343-43B6-B170-9A65BC822C77} with hr = 8024043d.
    2014-10-28 14:29:24:542  696 5c8 Report CWERReporter::Init succeeded
    2014-10-28 14:29:24:542  696 5c8 Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2014-10-28 14:29:24:542  696 5c8 DnldMgr Download manager restoring 0 downloads
    2014-10-28 14:29:24:557  696 5c8 AU ###########  AU: Initializing Automatic Updates  ###########
    2014-10-28 14:29:24:557  696 5c8 AU AIR Mode is disabled
    2014-10-28 14:29:24:557  696 5c8 AU   # AU disabled through User preference
    2014-10-28 14:29:24:557  696 5c8 AU   # Will interact with non-admins (Non-admins are elevated (User preference))
    2014-10-28 14:29:24:557  696 5c8 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2014-10-28 14:29:24:557  696 5c8 AU AU finished delayed initialization
    2014-10-28 14:29:24:557  696 234 DnldMgr Asking handlers to reconcile their sandboxes
    2014-10-28 14:29:35:776  696 578 IdleTmr Incremented idle timer priority operation counter to 1
    2014-10-28 14:29:37:307  696 52c AU Triggering AU detection through DetectNow API
    2014-10-28 14:29:37:307  696 52c AU Triggering Online detection (interactive)
    2014-10-28 14:29:37:323  696 5c8 AU #############
    2014-10-28 14:29:37:323  696 5c8 AU ## START ##  AU: Search for updates
    2014-10-28 14:29:37:323  696 5c8 AU #########
    2014-10-28 14:29:37:323  696 5c8 SLS Retrieving SLS response from server...
    2014-10-28 14:29:37:323  696 5c8 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=871&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: Proxy List used: <172.25.7.9:80> Bypass List used : <(null)> Auth Schemes used : <None>
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: Send request failed, hr:0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=871&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092>. error 0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072ee2.
    2014-10-28 14:29:58:339  696 5c8 SLS FATAL: GetResponse failed with hresult 0x80072ee2...
    2014-10-28 14:29:58:339  696 5c8 EP FATAL: EP: CSLSEndpointProvider::GetWUClientDataAndInitParser - failed to get SLS data, error = 0x80072EE2
    2014-10-28 14:29:58:339  696 5c8 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data and init parser, error = 0x80072EE2
    2014-10-28 14:29:58:339  696 5c8 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EE2
    2014-10-28 14:29:58:339  696 5c8 Agent WARNING: Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0
    2014-10-28 14:29:58:339  696 5c8 Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80072EE2
    2014-10-28 14:29:58:339  696 5c8 IdleTmr WU operation (CSearchCall::Init ID 1) started; operation # 7; does use network; is not at background priority
    2014-10-28 14:29:58:339  696 5c8 IdleTmr Incremented PDC RefCount for Network to 1
    2014-10-28 14:29:58:339  696 5c8 IdleTmr Incremented idle timer priority operation counter to 2
    2014-10-28 14:29:58:385  696 5c8 Report ***********  Report: Initializing static reporting data  ***********
    2014-10-28 14:29:58:385  696 5c8 Report   * OS Version = 6.3.9600.0.0.196880
    2014-10-28 14:29:58:385  696 5c8 Report   * OS Product Type = 0x00000007
    2014-10-28 14:29:58:401  696 5c8 Report   * Computer Brand = VMware, Inc.
    2014-10-28 14:29:58:401  696 5c8 Report   * Computer Model = VMware Virtual Platform
    2014-10-28 14:29:58:401  696 5c8 Report   * Platform Role = 1
    2014-10-28 14:29:58:401  696 5c8 Report   * AlwaysOn/AlwaysConnected (AOAC) = 0
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Revision = 6.00
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Name = PhoenixBIOS 4.0 Release 6.0    
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Release Date = 2013-08-16T00:00:00
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Sku Number unavailable.
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Vendor = Phoenix Technologies LTD
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Family unavailable.
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Major Release = 4
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Minor Release = 6
    2014-10-28 14:29:58:401  696 5c8 Report   * Locale ID = 1033
    2014-10-28 14:29:58:401  696 5c8 Agent *** START ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2014-10-28 14:29:58:401  696 5c8 AU <<## SUBMITTED ## AU: Search for updates  [CallId = {4A8CCE12-100B-4178-998D-608DFBB0B2D0} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    2014-10-28 14:29:58:432  696 b0c Agent ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2014-10-28 14:29:58:432  696 b0c Agent *************
    2014-10-28 14:29:58:432  696 b0c Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2014-10-28 14:29:58:432  696 b0c Agent *********
    2014-10-28 14:29:58:432  696 b0c Agent   * Online = Yes; Ignore download priority = No
    2014-10-28 14:29:58:432  696 b0c Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2014-10-28 14:29:58:432  696 b0c Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2014-10-28 14:29:58:432  696 b0c Agent   * Search Scope = {Machine & All Users}
    2014-10-28 14:29:58:432  696 b0c Agent   * Caller SID for Applicability: S-1-5-21-600452275-980750782-2124898778-9669
    2014-10-28 14:29:58:432  696 b0c SLS Retrieving SLS response from server...
    2014-10-28 14:29:58:432  696 b0c SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=871&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
    2014-10-28 14:29:59:135  696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\sls.cab with dwProvFlags 0x00000080:
    2014-10-28 14:29:59:135  696 b0c Misc  Microsoft signed: NA
    2014-10-28 14:29:59:135  696 b0c Misc  Infrastructure signed: Yes
    2014-10-28 14:29:59:135  696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP3958.tmp with dwProvFlags 0x00000080:
    2014-10-28 14:29:59:135  696 b0c Misc  Microsoft signed: NA
    2014-10-28 14:29:59:135  696 b0c Misc  Infrastructure signed: Yes
    2014-10-28 14:29:59:135  696 b0c EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "117cab2d-82b1-4b5a-a08c-4d62dbee7782"
    2014-10-28 14:29:59:135  696 b0c SLS FATAL: SLS:CSLSRequest::RetrieveAdditionalAttributesIfRequired: CoCreateInstance failed with 0x80040154.
    2014-10-28 14:29:59:135  696 b0c Agent WARNING: Failed to retrieve SLS response data for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, error = 0x80040154
    2014-10-28 14:29:59:135  696 b0c Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80040154
    2014-10-28 14:29:59:135  696 b0c EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"
    2014-10-28 14:29:59:135  696 b0c Setup Checking for agent SelfUpdate
    2014-10-28 14:29:59:135  696 b0c Setup Client version: Core: 7.9.9600.17092  Aux: 7.9.9600.17031
    2014-10-28 14:29:59:135  696 b0c EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SelfUpdate URL: "https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate"
    2014-10-28 14:30:00:151  696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2014-10-28 14:30:00:151  696 b0c Misc  Microsoft signed: NA
    2014-10-28 14:30:00:151  696 b0c Misc  Infrastructure signed: Yes
    2014-10-28 14:30:00:151  696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\TMP3D51.tmp with dwProvFlags 0x00000080:
    2014-10-28 14:30:00:167  696 b0c Misc  Microsoft signed: NA
    2014-10-28 14:30:00:167  696 b0c Misc  Infrastructure signed: Yes
    2014-10-28 14:30:00:167  696 b0c Setup FATAL: GetClientUpdateUrl failed, err = 0x8024D009
    2014-10-28 14:30:00:167  696 b0c Setup Skipping SelfUpdate check based on the /SKIP directive in wuident
    2014-10-28 14:30:00:167  696 b0c Setup SelfUpdate check completed.  SelfUpdate is NOT required.
    2014-10-28 14:30:00:323  696 b0c PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2014-10-28 14:30:00:323  696 b0c PT   + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
    2014-10-28 14:30:01:104  696 b0c PT WARNING: Cached cookie has expired or new PID is available
    2014-10-28 14:30:01:104  696 b0c PT WARNING: PTWarn: Anonymous plug-in skipped for WU
    2014-10-28 14:30:01:198  696 b0c Agent Reading cached app categories using lifetime 604800 seconds
    2014-10-28 14:30:01:198  696 b0c Agent Read 1 cached app categories
    2014-10-28 14:30:40:917  696 b0c PT WARNING: ECP: Failed to validate cab file digest downloaded from http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9242543_a77d372b9c8b13c599a3daf4b321ea1903da9a72.cab with error 0x80091007
    2014-10-28 14:30:40:917  696 b0c PT WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 57, Old Count = 60
    2014-10-28 14:30:41:151  696 b0c PT   + SyncUpdates round trips: 14
    2014-10-28 14:30:41:151  696 b0c PT WARNING: Sync of Updates: 0x8024402f
    2014-10-28 14:30:41:151  696 b0c PT WARNING: SyncServerUpdatesInternal failed: 0x8024402f
    2014-10-28 14:30:41:151  696 b0c Agent   * WARNING: Failed to synchronize, error = 0x8024402F
    2014-10-28 14:30:41:151  696 b0c Agent   * WARNING: Exit code = 0x8024402F
    2014-10-28 14:30:41:151  696 b0c Agent *********
    2014-10-28 14:30:41:151  696 b0c Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2014-10-28 14:30:41:151  696 b0c Agent *************
    2014-10-28 14:30:41:151  696 b0c Agent WARNING: WU client failed Searching for update with error 0x8024402f
    2014-10-28 14:30:41:151  696 b0c IdleTmr WU operation (CSearchCall::Init ID 1, operation # 7) stopped; does use network; is not at background priority
    2014-10-28 14:30:41:151  696 b0c IdleTmr Decremented PDC RefCount for Network to 0
    2014-10-28 14:30:41:151  696 b0c IdleTmr Decremented idle timer priority operation counter to 1
    2014-10-28 14:30:41:151  696 6fc AU >>##  RESUMED  ## AU: Search for updates [CallId = {4A8CCE12-100B-4178-998D-608DFBB0B2D0} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    2014-10-28 14:30:41:151  696 6fc AU   # WARNING: Search callback failed, result = 0x8024402F
    2014-10-28 14:30:41:151  696 6fc AU #########
    2014-10-28 14:30:41:151  696 6fc AU ##  END  ##  AU: Search for updates  [CallId = {4A8CCE12-100B-4178-998D-608DFBB0B2D0} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    2014-10-28 14:30:41:151  696 6fc AU #############
    2014-10-28 14:30:41:151  696 6fc AU All AU searches complete.
    2014-10-28 14:30:41:151  696 6fc AU   # WARNING: Failed to find updates with error code 8024402f


    Derek Desktop Engineer

    Tuesday, October 28, 2014 6:34 PM
  • I am having the exact same issue. Fresh build of Server 2012 R2 from the Microsoft Volume Licensing ISO. I tried before and after joining to the domain. Same error every time.  Firewall is turned off. No AV. We do have a cloud proxy service, but I bypassed that as a test and got the same error message.  I also tried to stop wuauserv and cleaning out the folder and starting it back up.  No joy as well.  This is a VM server running on ESXi 5.1.  Server 2008 servers dont seem to have an issue.  Server 2012 server don't seem to have an issue.  Only this new Server 2012 R2 server.  My logs are below:

    2014-10-28 14:28:46:104  696 4a4 AU ###########  AU: Uninitializing Automatic Updates  ###########
    2014-10-28 14:28:46:104  696 4a4 WuTask Uninit WU Task Manager
    2014-10-28 14:28:46:198  696 4a4 Service *********
    2014-10-28 14:28:46:198  696 4a4 Service **  END  **  Service: Service exit [Exit code = 0x240001]
    2014-10-28 14:28:46:198  696 4a4 Service *************
    2014-10-28 14:29:24:198  696 5c8 Misc ===========  Logging initialized (build: 7.9.9600.17092, tz: -0400)  ===========
    2014-10-28 14:29:24:198  696 5c8 Misc   = Process: C:\Windows\system32\svchost.exe
    2014-10-28 14:29:24:198  696 5c8 Misc   = Module: c:\windows\system32\wuaueng.dll
    2014-10-28 14:29:24:198  696 5c8 Service *************
    2014-10-28 14:29:24:198  696 5c8 Service ** START **  Service: Service startup
    2014-10-28 14:29:24:198  696 5c8 Service *********
    2014-10-28 14:29:24:214  696 5c8 Agent   * WU client version 7.9.9600.17092
    2014-10-28 14:29:24:214  696 5c8 Agent   * Base directory: C:\Windows\SoftwareDistribution
    2014-10-28 14:29:24:214  696 5c8 Agent   * Access type: No proxy
    2014-10-28 14:29:24:214  696 5c8 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2014-10-28 14:29:24:214  696 5c8 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2014-10-28 14:29:24:214  696 5c8 Agent   * Network state: Connected
    2014-10-28 14:29:24:214  696 5c8 Service UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
    2014-10-28 14:29:24:214  696 5c8 Service UpdateNetworkState Ipv4, cNetworkInterfaces = 1.
    2014-10-28 14:29:24:510  696 5c8 DtaStor Default service for AU is {00000000-0000-0000-0000-000000000000}
    2014-10-28 14:29:24:510  696 5c8 DtaStor Default service for AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2014-10-28 14:29:24:542  696 5c8 DtaStor Data store successfully created
    2014-10-28 14:29:24:542  696 5c8 Agent ***********  Agent: Initializing global settings cache  ***********
    2014-10-28 14:29:24:542  696 5c8 Agent   * Endpoint Provider: 00000000-0000-0000-0000-000000000000
    2014-10-28 14:29:24:542  696 5c8 Agent   * WSUS server: <NULL>
    2014-10-28 14:29:24:542  696 5c8 Agent   * WSUS status server: <NULL>
    2014-10-28 14:29:24:542  696 5c8 Agent   * Target group: (Unassigned Computers)
    2014-10-28 14:29:24:542  696 5c8 Agent   * Windows Update access disabled: No
    2014-10-28 14:29:24:542  696 5c8 Misc WARNING: Network Cost is assumed to be not supported as something failed with trying to get handles to wcmapi.dll
    2014-10-28 14:29:24:542  696 5c8 WuTask WuTaskManager delay initialize completed successfully..
    2014-10-28 14:29:24:542  696 5c8 Report WARNING: Failed to initialize event uploader for new server {9482F4B4-E343-43B6-B170-9A65BC822C77} with hr = 8024043d.
    2014-10-28 14:29:24:542  696 5c8 Report CWERReporter::Init succeeded
    2014-10-28 14:29:24:542  696 5c8 Agent ***********  Agent: Initializing Windows Update Agent  ***********
    2014-10-28 14:29:24:542  696 5c8 DnldMgr Download manager restoring 0 downloads
    2014-10-28 14:29:24:557  696 5c8 AU ###########  AU: Initializing Automatic Updates  ###########
    2014-10-28 14:29:24:557  696 5c8 AU AIR Mode is disabled
    2014-10-28 14:29:24:557  696 5c8 AU   # AU disabled through User preference
    2014-10-28 14:29:24:557  696 5c8 AU   # Will interact with non-admins (Non-admins are elevated (User preference))
    2014-10-28 14:29:24:557  696 5c8 AU WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037
    2014-10-28 14:29:24:557  696 5c8 AU AU finished delayed initialization
    2014-10-28 14:29:24:557  696 234 DnldMgr Asking handlers to reconcile their sandboxes
    2014-10-28 14:29:35:776  696 578 IdleTmr Incremented idle timer priority operation counter to 1
    2014-10-28 14:29:37:307  696 52c AU Triggering AU detection through DetectNow API
    2014-10-28 14:29:37:307  696 52c AU Triggering Online detection (interactive)
    2014-10-28 14:29:37:323  696 5c8 AU #############
    2014-10-28 14:29:37:323  696 5c8 AU ## START ##  AU: Search for updates
    2014-10-28 14:29:37:323  696 5c8 AU #########
    2014-10-28 14:29:37:323  696 5c8 SLS Retrieving SLS response from server...
    2014-10-28 14:29:37:323  696 5c8 SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=871&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: Proxy List used: <172.25.7.9:80> Bypass List used : <(null)> Auth Schemes used : <None>
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: Send request failed, hr:0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: WinHttp: SendRequestUsingProxy failed for <HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=871&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092>. error 0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: WinHttp: SendRequestToServerForFileInformation failed with 0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 Misc WARNING: WinHttp: ShouldFileBeDownloaded failed with 0x80072ee2
    2014-10-28 14:29:58:339  696 5c8 SLS FATAL: SLS:CSLSDownloader::GetUrlContent: DoFileDownload failed with 0x80072ee2.
    2014-10-28 14:29:58:339  696 5c8 SLS FATAL: GetResponse failed with hresult 0x80072ee2...
    2014-10-28 14:29:58:339  696 5c8 EP FATAL: EP: CSLSEndpointProvider::GetWUClientDataAndInitParser - failed to get SLS data, error = 0x80072EE2
    2014-10-28 14:29:58:339  696 5c8 EP FATAL: EP: CSLSEndpointProvider::GetEndpointFromSLS - Failed to get client data and init parser, error = 0x80072EE2
    2014-10-28 14:29:58:339  696 5c8 EP FATAL: Failed to obtain 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL, error = 0x80072EE2
    2014-10-28 14:29:58:339  696 5c8 Agent WARNING: Failed to obtain the authorization cab URL for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0
    2014-10-28 14:29:58:339  696 5c8 Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80072EE2
    2014-10-28 14:29:58:339  696 5c8 IdleTmr WU operation (CSearchCall::Init ID 1) started; operation # 7; does use network; is not at background priority
    2014-10-28 14:29:58:339  696 5c8 IdleTmr Incremented PDC RefCount for Network to 1
    2014-10-28 14:29:58:339  696 5c8 IdleTmr Incremented idle timer priority operation counter to 2
    2014-10-28 14:29:58:385  696 5c8 Report ***********  Report: Initializing static reporting data  ***********
    2014-10-28 14:29:58:385  696 5c8 Report   * OS Version = 6.3.9600.0.0.196880
    2014-10-28 14:29:58:385  696 5c8 Report   * OS Product Type = 0x00000007
    2014-10-28 14:29:58:401  696 5c8 Report   * Computer Brand = VMware, Inc.
    2014-10-28 14:29:58:401  696 5c8 Report   * Computer Model = VMware Virtual Platform
    2014-10-28 14:29:58:401  696 5c8 Report   * Platform Role = 1
    2014-10-28 14:29:58:401  696 5c8 Report   * AlwaysOn/AlwaysConnected (AOAC) = 0
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Revision = 6.00
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Name = PhoenixBIOS 4.0 Release 6.0    
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Release Date = 2013-08-16T00:00:00
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Sku Number unavailable.
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Vendor = Phoenix Technologies LTD
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Family unavailable.
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Major Release = 4
    2014-10-28 14:29:58:401  696 5c8 Report   * Bios Minor Release = 6
    2014-10-28 14:29:58:401  696 5c8 Report   * Locale ID = 1033
    2014-10-28 14:29:58:401  696 5c8 Agent *** START ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2014-10-28 14:29:58:401  696 5c8 AU <<## SUBMITTED ## AU: Search for updates  [CallId = {4A8CCE12-100B-4178-998D-608DFBB0B2D0} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    2014-10-28 14:29:58:432  696 b0c Agent ***  END  ***  Queueing Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2014-10-28 14:29:58:432  696 b0c Agent *************
    2014-10-28 14:29:58:432  696 b0c Agent ** START **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2014-10-28 14:29:58:432  696 b0c Agent *********
    2014-10-28 14:29:58:432  696 b0c Agent   * Online = Yes; Ignore download priority = No
    2014-10-28 14:29:58:432  696 b0c Agent   * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
    2014-10-28 14:29:58:432  696 b0c Agent   * ServiceID = {9482F4B4-E343-43B6-B170-9A65BC822C77} Windows Update
    2014-10-28 14:29:58:432  696 b0c Agent   * Search Scope = {Machine & All Users}
    2014-10-28 14:29:58:432  696 b0c Agent   * Caller SID for Applicability: S-1-5-21-600452275-980750782-2124898778-9669
    2014-10-28 14:29:58:432  696 b0c SLS Retrieving SLS response from server...
    2014-10-28 14:29:58:432  696 b0c SLS Making request with URL HTTPS://sls.update.microsoft.com/SLS/{9482F4B4-E343-43B6-B170-9A65BC822C77}/x64/6.3.9600.0/0?CH=871&L=en-US&P=&PT=0x7&WUA=7.9.9600.17092
    2014-10-28 14:29:59:135  696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\sls.cab with dwProvFlags 0x00000080:
    2014-10-28 14:29:59:135  696 b0c Misc  Microsoft signed: NA
    2014-10-28 14:29:59:135  696 b0c Misc  Infrastructure signed: Yes
    2014-10-28 14:29:59:135  696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SLS\9482F4B4-E343-43B6-B170-9A65BC822C77\TMP3958.tmp with dwProvFlags 0x00000080:
    2014-10-28 14:29:59:135  696 b0c Misc  Microsoft signed: NA
    2014-10-28 14:29:59:135  696 b0c Misc  Infrastructure signed: Yes
    2014-10-28 14:29:59:135  696 b0c EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SecondaryServiceAuth URL: "117cab2d-82b1-4b5a-a08c-4d62dbee7782"
    2014-10-28 14:29:59:135  696 b0c SLS FATAL: SLS:CSLSRequest::RetrieveAdditionalAttributesIfRequired: CoCreateInstance failed with 0x80040154.
    2014-10-28 14:29:59:135  696 b0c Agent WARNING: Failed to retrieve SLS response data for service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, error = 0x80040154
    2014-10-28 14:29:59:135  696 b0c Agent FATAL: Caller Service Recovery failed to opt in to service 117cab2d-82b1-4b5a-a08c-4d62dbee7782, hr=0X80040154
    2014-10-28 14:29:59:135  696 b0c EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir Client/Server URL: "https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx"
    2014-10-28 14:29:59:135  696 b0c Setup Checking for agent SelfUpdate
    2014-10-28 14:29:59:135  696 b0c Setup Client version: Core: 7.9.9600.17092  Aux: 7.9.9600.17031
    2014-10-28 14:29:59:135  696 b0c EP Got 9482F4B4-E343-43B6-B170-9A65BC822C77 redir SelfUpdate URL: "https://fe2.update.microsoft.com/v10/3/windowsupdate/selfupdate"
    2014-10-28 14:30:00:151  696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab with dwProvFlags 0x00000080:
    2014-10-28 14:30:00:151  696 b0c Misc  Microsoft signed: NA
    2014-10-28 14:30:00:151  696 b0c Misc  Infrastructure signed: Yes
    2014-10-28 14:30:00:151  696 b0c Misc Validating signature for C:\Windows\SoftwareDistribution\SelfUpdate\TMP3D51.tmp with dwProvFlags 0x00000080:
    2014-10-28 14:30:00:167  696 b0c Misc  Microsoft signed: NA
    2014-10-28 14:30:00:167  696 b0c Misc  Infrastructure signed: Yes
    2014-10-28 14:30:00:167  696 b0c Setup FATAL: GetClientUpdateUrl failed, err = 0x8024D009
    2014-10-28 14:30:00:167  696 b0c Setup Skipping SelfUpdate check based on the /SKIP directive in wuident
    2014-10-28 14:30:00:167  696 b0c Setup SelfUpdate check completed.  SelfUpdate is NOT required.
    2014-10-28 14:30:00:323  696 b0c PT +++++++++++  PT: Synchronizing server updates  +++++++++++
    2014-10-28 14:30:00:323  696 b0c PT   + ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL = https://fe2.update.microsoft.com/v6/ClientWebService/client.asmx
    2014-10-28 14:30:01:104  696 b0c PT WARNING: Cached cookie has expired or new PID is available
    2014-10-28 14:30:01:104  696 b0c PT WARNING: PTWarn: Anonymous plug-in skipped for WU
    2014-10-28 14:30:01:198  696 b0c Agent Reading cached app categories using lifetime 604800 seconds
    2014-10-28 14:30:01:198  696 b0c Agent Read 1 cached app categories
    2014-10-28 14:30:40:917  696 b0c PT WARNING: ECP: Failed to validate cab file digest downloaded from http://download.windowsupdate.com/d/msdownload/update/others/2013/09/9242543_a77d372b9c8b13c599a3daf4b321ea1903da9a72.cab with error 0x80091007
    2014-10-28 14:30:40:917  696 b0c PT WARNING: ECP: This roundtrip contained some optimized updates which failed. New Update count = 57, Old Count = 60
    2014-10-28 14:30:41:151  696 b0c PT   + SyncUpdates round trips: 14
    2014-10-28 14:30:41:151  696 b0c PT WARNING: Sync of Updates: 0x8024402f
    2014-10-28 14:30:41:151  696 b0c PT WARNING: SyncServerUpdatesInternal failed: 0x8024402f
    2014-10-28 14:30:41:151  696 b0c Agent   * WARNING: Failed to synchronize, error = 0x8024402F
    2014-10-28 14:30:41:151  696 b0c Agent   * WARNING: Exit code = 0x8024402F
    2014-10-28 14:30:41:151  696 b0c Agent *********
    2014-10-28 14:30:41:151  696 b0c Agent **  END  **  Agent: Finding updates [CallerId = AutomaticUpdatesWuApp  Id = 1]
    2014-10-28 14:30:41:151  696 b0c Agent *************
    2014-10-28 14:30:41:151  696 b0c Agent WARNING: WU client failed Searching for update with error 0x8024402f
    2014-10-28 14:30:41:151  696 b0c IdleTmr WU operation (CSearchCall::Init ID 1, operation # 7) stopped; does use network; is not at background priority
    2014-10-28 14:30:41:151  696 b0c IdleTmr Decremented PDC RefCount for Network to 0
    2014-10-28 14:30:41:151  696 b0c IdleTmr Decremented idle timer priority operation counter to 1
    2014-10-28 14:30:41:151  696 6fc AU >>##  RESUMED  ## AU: Search for updates [CallId = {4A8CCE12-100B-4178-998D-608DFBB0B2D0} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    2014-10-28 14:30:41:151  696 6fc AU   # WARNING: Search callback failed, result = 0x8024402F
    2014-10-28 14:30:41:151  696 6fc AU #########
    2014-10-28 14:30:41:151  696 6fc AU ##  END  ##  AU: Search for updates  [CallId = {4A8CCE12-100B-4178-998D-608DFBB0B2D0} ServiceId = {9482F4B4-E343-43B6-B170-9A65BC822C77}]
    2014-10-28 14:30:41:151  696 6fc AU #############
    2014-10-28 14:30:41:151  696 6fc AU All AU searches complete.
    2014-10-28 14:30:41:151  696 6fc AU   # WARNING: Failed to find updates with error code 8024402f


    Derek

    Systems Engineer


    Derek Desktop Engineer

    Tuesday, October 28, 2014 6:45 PM
  • My VMs continue to show [AGENT_DETECTION_FAILED] or [AU_UNABLE_TO_CONNECT] in the ReportingEvents.log file in C:\Windows\SoftwareDistribution

    and errors in WindowsUpdate.log in C:\Windows

    This has been going on since I created the first Server 2012 RC VM on October 16th.  (more than 2 weeks ago)

    Though I have an MSDN subscription and have available support incidents on that subscription, and have tried getting through maze of online support submission screens multiple times, I get to a page that says:

    These contracts cannot be used with Azure Virtual Machine –

    Windows

    I called Microsoft Azure support to attempt to straighten things out and after a long time on hold was instructed to leave a message.

    Left the message (more than 10 days ago now) and got a call back from someone who is apparently a contractor to Microsoft in Azure presales.  They've been sympathetic, but have not had any suggestions that provided useful information.

    Friday, October 31, 2014 3:09 PM
  • Hi BGood26,

    Can you please try the below steps ?

    Method 1: Remove characters from the proxy exception list, and then clear the proxy cache

    1.  Open Internet Explorer. 
    2.  On the Tools menu, click Internet Options .

    Note If the menu is not available in the Internet Explorer window, press the ALT key on the keyboard to display the menu. 
    3.  On the Connections tab, click LAN Settings , and then click Advanced . 
    4.  Delete any entries in the Exceptions section, and then click OK . 
    5.  Close Internet Explorer. 
    6.  Click Start Start button , and then type cmd in the Start Search box. 
    7.  In the search results list, right-click Cmd.exe , and then click Run as Administrator .

    User Account Control permission  If you are prompted for an administrator password or for a confirmation, type the password, or click Continue . 

    8.  Type the following commands. Press ENTER after each command. • netsh winhttp reset proxy 
    • net stop wuauserv 
    • net start wuauserv 
     
    9.  Try to install the updates again. 

    Method 2: Enable the "Automatically detect settings" option in Internet Explorer


    1.  Open Internet Explorer. 
    2.  On the Tools menu, click Internet Options .

    Note If the Tools menu is unavailable in Internet Explorer, press the ALT key to display the menu. 
    3.  On the Connections tab, click LAN Settings . 
    4.  Click to select the Automatically detect settings check box, and then click OK . 
    5.  Try to install updates again. 

    Also, can you check if you have the same issue if it is a Standard_A1 VM ?

    Regards,

    Mekh.

    • Marked as answer by Vivian_Wang Tuesday, November 11, 2014 3:21 AM
    • Unmarked as answer by BGood26 Friday, November 14, 2014 2:05 PM
    Saturday, November 1, 2014 9:55 AM
    Moderator
  • Hi,

    Any updates on the above issues?

    Regards,

    Mekh.

    Wednesday, November 5, 2014 5:28 AM
    Moderator
  • In regard to your question about updates,

    Nothing fully satisfactory.  I was finally able to connect with Azure support, and at their urging, made another try at installed ADFS on the server that is connected to the domain (VM2) before attempting to resolve the Windows Update issues.

    That install (on Friday 10/31) worked, and at about the same time (or perhaps as a side effect of installing ADFS?), Windows Updates started working on VM2, and continues to work.  (Though I didn't realize Windows Updates started working till several days later when I went back to do more with ADFS.)

    Windows updates on VM3 have been failing through till as recently as 3:21 AM EST today.

    I'll try your suggestion in when I can make some time in the next few days.


    • Edited by BGood26 Friday, November 14, 2014 2:22 PM
    Friday, November 14, 2014 2:21 PM
  • same problem here on the VM Server 2012 R2 (domain controller) other 2012 R2 servers report to WSUS and get updates without any issues.

    # WARNING: Failed to find updates with error code 80040154

    WARNING: Failed to get Wu Exemption info from NLM, assuming not exempt, error = 0x80240037

    Edit: I was able to correct the problem using the fix suggested here. 

    http://serverfault.com/questions/624639/wsus-warning-cserializationhelper-initserialize-failed-0x80070002


    • Edited by net_tech Wednesday, March 18, 2015 3:55 PM
    Wednesday, March 18, 2015 3:42 PM
  • I had a similar problem and tried several solutions. Strangely, when I changed the settings to download but not install the updates automatically it fixed the problem.

    This may have been a permissions issue, or updating the settings may have cleared the error and fixed something in the background.

    Tuesday, July 26, 2016 10:17 PM
  • Hi,

    In most cases, the above errors are caused by small interruptions in communications between the computer to be updated and the update to be downloaded. These issues usually resolve themselves. Before you try the troubleshooting the error codes, try one or both of the following.

    Exit Windows Update, wait 10 to 15 minutes, and then restart Windows Update to check for updates.
    Turn on Windows Automatic Update so that updates are installed automatically every 24 hours.

    If that fails, please try the following :

    1. Click on Start, and then click Run.
    2. Type cmd in the Open box to get a DOS prompt.
    3. Type "net stop wuauserv" without the quotes at the command prompt, and press
    Enter.
    4. Delete (or put in recycle bin) the contents of
    C:\WINDOWS\SoftwareDistribution (but not the SoftwareDistribution folder)

    5. Type net start wuauserv at the command prompt, and press Enter.
    6. Now try Windows Update again.

    Regards,

    Mekh.

    Thank you! Solved my problem.

    John


    John

    Wednesday, September 7, 2016 4:31 PM
  • Yeah !  same here !!  fixed my problem !  thanks !
    Tuesday, October 25, 2016 8:16 PM
  • Great info here. I had the same issue on a H-V VM. Using 2012R2 Standard. AFter about 2 hours of trying stuff from Google, I was able to resolve as follows (first update had 87 updates / 435MB).

    1. Disabled UAC (slider all the way down) as Administrator

    2. Turned off Firewall (all of it)

    3. Stopped Windows Update and Windows Module Installer services.

    4. Cleaned up Windows\SoftwareDistribution folde

    5. Set Windows Update to "Never check for updates"

    Then ran "Check for updates" and after 3-4 minutes, voila. Pure Joy.

    Wednesday, January 18, 2017 12:43 AM
  • I know this is an old post, but this might help someone else having the issue.

    I had same issue as OP:

    Solution: Download and install the latest Windows Update Client support.microsoft.com/en-us/help/3138615/windows-update-client-for-windows-8-1-and-windows-server-2012-r2-march

    Friday, May 4, 2018 8:42 PM