Universal app crashing on Windows Phone 8.1 device

Question

Folks,

We have developed an universal app for Windows. While testing the app in Windows phone 8.1 device (Lumia 525) it crashed frequently. we handled exceptions with Trace Logger. We didn't get or it doesn't throw any exception but it simply crashed. The same code working fine on Windows Phone Emulator.

Thanks

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hibrise

Answer 1

What did your traces show?   Is it related to Memory?   The 525 has less memory than other phones.  Which emulator did you test with?  Can you try the 512MB Emulator?

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Bret Bentzinger (MSFT) @awehellyeah

Answer 2

Thanks for your response,

We have used MarkedUp analytics for Bug & Crash reports. There we are getting exception for related to advertisement. And there is no crash count at all.

Regarding Windows Phone Emulator, Yes. We have used Emulator Windows Phone 8.1 WVGA 4 inch 512 MB.

I've been through some documentation on net, and I found there is an bug in Windows Phone 8.1 OS. So I'm just afraid will it be the reason for crashing.

Please have a look at the trace logger
https://onedrive.live.com/redir?resid=B57E8745FB049D86!1565&authkey=!AD4n0PxJiACfG6U&v=3&ithint=photo%2cpng

Thanks

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hibrise

Answer 3

What article are you referring to on the internet that describes your issue?

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Bret Bentzinger (MSFT) @awehellyeah