Reinstalling Store Application If Not Discoverable RRS feed

  • Question

  • Hi,

    We are currently shipping our App as a preload on laptops. Its discoverability is set as "Make this product available but not discoverable in the Microsoft Store, and: Stop acquisition: Any customer with a direct link can see the product’s Microsoft Store listing, but they can only download it if they owned the product before, or have promotional code and are using a Windows 10 device."

    Unfortunately, it seems that despite having the application pre-installed, the only way to reinstall the application is to redeem a promotional code, regardless of if the user had logged in with their Microsoft account or not.

    Is there a step missing in our pre-install routine, so that a user that logs on to the store can become owner of the application, to enable them to reinstall the application if it gets uninstalled?

    Thank you.

    Thursday, January 9, 2020 5:43 PM

All replies

  • Hi,

    Currently, all I could find is this: Generate preinstall packages for OEMs. In this document, it shows how to get the pre-install packages generated from the Dev Center. But I'm not sure if this could work because I don't know if the package is a common package that could be installed directly by a user. 

    Your scenario is a strange scenario. In case the above document doesn't work and you are Microsoft OEMs, please contact Microsoft directly for support. If you are not Microsoft OEMs, please email partnerops@microsoft.com which is mentioned in the end of the document.

    Best regards,


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    Friday, January 10, 2020 2:58 AM