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HP Slate 500 - won't install

    Question

  • The Windows 8 Developer Preview won't install on the HP Slate 500.  It says it does not have ACPI.  It runs Windows 7 fine.  Anything I can do to get it to install?
    Wednesday, September 14, 2011 4:53 PM

Answers

All replies

  • Check in the BIOS if ACPI can be disabled, and if it is disabled, try re-enabling it.


    Disclaimer: I work for Microsoft but this is NOT Microsoft official advice - it is my own opinion.
    Wednesday, September 14, 2011 4:55 PM
  • I installed it just fine on the HP Slate 500.  But I'm having an issue using any of the Metro apps.  I select it but nothing opens.  The only two apps that will open are the Desktop and Control Panel.
    Wednesday, September 14, 2011 5:32 PM
  • There is not an ACPI item in the BIOS.  The device manager shows everything running fine, several ACPI items listed.
    Gray Knight
    Wednesday, September 14, 2011 6:16 PM
  • I believe the resolution needs to be set to 1024x768 to get the Metro UI.
    Gray Knight
    Wednesday, September 14, 2011 6:18 PM
  • How did you do the install?  Boot from USB drive or dvd, or from within Windows 7?
    Gray Knight
    Wednesday, September 14, 2011 6:41 PM
  • Thanks, that's what I'm now finding in some other threads.  Which stinks.  Hopefully there's a workaround.
    Wednesday, September 14, 2011 6:42 PM
  • I have the same issue on the Touchsmart TM2.

    When booting from USB it asks for drivers and when running setup within Windows 7 it says my PC does not support ACPI.

    Wednesday, September 14, 2011 8:49 PM
  • I was about to post the same thing as tadminsky for my slate 500.  Any solutions would be appreciated.
    Wednesday, September 14, 2011 8:54 PM
  • I booted from USB.  Nothing fancy.  Made the USB stick from the Windows 7 USB DVD Download Tool and ran through setup.  Took about 15 minutes for the intial install and copy.  Pulled the stick after the restart.  Took about 10-15 more minutes in the next step (black screen with 'preparing windows' i think?).  Then the welcome 1st time setup screens.

    Thursday, September 15, 2011 2:01 AM
  • One thing, I used the x86 iso.  The Slate is not x64.
    Thursday, September 15, 2011 2:02 AM
  • I am writing this from my slate now running windows 8.

    I connected a usb dvd drive and installed the 32bit version from boot up.  I still have a few problems but updated drivers will likely help.


    Gray Knight
    Thursday, September 15, 2011 2:44 AM
  • Are the Metro apps working for you?

    Thursday, September 15, 2011 3:04 AM
  • that was one of the problems.  I downloaded and ran the graphics driver (Intel HD Graphics), but then it errored out and I re-ran in compatibility mode.  After that, the sound card kicked back in and the screen settings allowed changing it to 1024x768.  So now the metro apps work.  Definitely a little buggy here and there.  I need to find the updated driver for the touch screen cause it isn't working so well.
    Gray Knight
    Thursday, September 15, 2011 3:31 AM
  • I started with the same approach as Joe, usb, x86 iso and used the win 7 dvd/usb tool.

     

    In windows i still get the ACPI error, from a clean boot i get stuck looking for a CD driver at the beginning of the install. 

    Windows 7 is still installed on the drive though, any point in wiping it first?

    Thursday, September 15, 2011 2:24 PM
  • These were my results:

    Running install from Windows 7 - ACPI error.

    Made USB stick - booted - missing CD driver error (putting drivers on disk did not help)

    Finally, burned a CD and hooked up a USB CD/DVD and was able to install...

     


    Travis Morrison
    Thursday, September 15, 2011 2:39 PM
  • Gray,

     

    What driver did you install?  Can you give the exact name or a link?

     

    Thanks in advance,

    Thursday, September 15, 2011 2:42 PM
  • Thursday, September 15, 2011 3:02 PM
  • I did wipe the entire drive (deleted all partitions) and installed over the whole drive.
    Gray Knight
    Thursday, September 15, 2011 3:27 PM
  • like NewBelgium listed below: 

    I installed both the Broadcom Crystal HD Video Decoder Driver and the Intel High-Definition (HD) Graphics Driver.

     


    Gray Knight
    Thursday, September 15, 2011 3:36 PM
  • like NewBelgium listed below: 

    I installed both the Broadcom Crystal HD Video Decoder Driver and the Intel High-Definition (HD) Graphics Driver.

     


    Gray Knight
    Thursday, September 15, 2011 3:36 PM
  • Thanks! I'm up and running!  Looking good.  Just waiting on the Alpha release of BlueStacks and it will be complete.

     

    Thanks all.

     

    Thursday, September 15, 2011 3:42 PM
  • I wiped the drive but got the same results.

     

    The USB drive im using is actually a microSD card in a USB adapter.  I moved it from the USB reader to the SD slot using the standard adapter sleeve and installation is proceeding without the CD Driver error.

     

    Thursday, September 15, 2011 3:59 PM
  • to clarify I was also using a microSD and USB adapter...
    Travis Morrison
    Thursday, September 15, 2011 4:05 PM
  • Any thought on the touch screen capability? ie i can use touch, but there is no pinch to zoom in or out etc?

    what about the N Trig driver, that won't load?

     

    thanks

    Sean

    Thursday, September 15, 2011 5:02 PM
  • I am still trying to get the N Trig driver to install (it doesn't like the Windows 7 compatibility).  I'll try downloading the latest from N Trig directly, though it looks the same as the HP one.  Apparently other N Trig devices are having similar problems (Dell, HP tx).

     

    I thought it was just the dev preview being buggy, but it relates only to touch, the mouse and keyboard work fine.

     

    I'll post here if I find a solution.


    Gray Knight

     

    Edit:  Solution:
    Run the windows 7 driver from HP (see links above) for the duosense, it will fail, but before clicking out of the failure dialog: find the dinst.exe file that was expanded and run that. This worked for me and now it recognizes all four touch inputs.

    • Edited by DarkGray Knight Thursday, September 22, 2011 3:32 PM added solution
    • Marked as answer by DarkGray Knight Thursday, September 22, 2011 3:32 PM
    • Unmarked as answer by DarkGray Knight Thursday, September 22, 2011 3:58 PM
    Thursday, September 15, 2011 10:11 PM
  • From TabletPCReview Forum.

    To install the n-trig multitouch driver:

    1. Download the driver package from the HP slate support website (sp50505.exe).
    2. Use 7-zip to open the self-extracting archive and extract the files to a temporary folder.
    3. Run Disk1/x32/DPInst.exe in Vista Service Pack 2 compatibility mode (Windows 7 compatibility mode doesn't work).

    The NtrigPanel.exe can also be run in VistaSP2 compatibility mode for resetting the digitizer.

    To test multitouch, run Paint. You should get four points you drag your fingers across the canvas.

    Addendum: I recommend you run the slate with the Intel GMA500 drivers in "high performance mode" (activated in the options of the intel graphics properties). You can also install the Broadcomm Crystal HD drivers in Windows 7 compatibility mode.

    Thursday, September 15, 2011 10:24 PM
  • Thank you for posting the info it helped me a lot!!

    I can confirm that 1024X768 fixes the Metro Application launch issue.

    Friday, September 16, 2011 12:19 AM
  • For some reason I do not see the Disk1/x32/DPInst.exe files?  I downloaded the sp50505.exe and extracted with 7zip, but all I get is this: 

    HP Akashi Gold Candidate Release Notes...

    Setup.exe

    SP50505.cva

    SP50505.rtf

    WSSP50505.rtf

     

     

     


    Gray Knight
    Friday, September 16, 2011 7:53 PM
  • You can run setup.exe, which will begin extracting the files to a temporary folder (then fail). Can't remember where the temperorary folder is exactly, but it's something like the hidden path AppData/Local/Temp/. The Disk1/x32/DPinst.exe will be in there.
    Saturday, September 17, 2011 12:31 AM
  • Has anyone been able to get the duosense multitouch to work?
    Saturday, September 17, 2011 2:05 AM
  • Another way to install the driver is to go old school and update it from device manager.  Go to the display adapter properties, Driver tab, update driver.  Browse to the extracted directory.
    Saturday, September 17, 2011 2:23 AM
  • I am chinese, my english is not good enough i also have a hp slate 500, when i am installing windows8, the pc tell me "your pc does not support ACPI", how to slove the problem
    Saturday, September 17, 2011 6:17 AM
  • you need to enable ACPI in the bios
    Saturday, September 17, 2011 7:00 PM
  • Can you tell me more about how enter the bios and where the ACPI can i find?

    Please excuse my english is poor

    Sunday, September 18, 2011 4:59 AM
  • sorry, i don't have that computer myself. best thing would be for you to search the web or read the manual... shouldn't be too hard.
    Sunday, September 18, 2011 8:10 AM
  • You have to install it by bootable USB or USB DVD drive.  You also will probably have to overwrite the current Windows 7.

     

    The ACPI is not adjustable in the bios.

     

    You'll also need to install the graphics and touch drivers.


    Gray Knight
    Sunday, September 18, 2011 1:06 PM
  • 1\do you mean what should I install? can you give me the download link and tell me the details of the resolution process. thank you veryvery much,O(∩_∩)O~(the slate 500 is not sold in chinese market, so there is no professionals can help me to solve the problem)
    2\the slate 500 only have the touch screen, how can PC start from the USB?

    • Edited by Bentomorrow Sunday, September 18, 2011 5:51 PM
    Sunday, September 18, 2011 5:29 PM
  • Yes, run the windows 7 driver from HP (see links above) for the duosense, it will fail, but before clicking out of the failure dialog: find the dinst.exe file that was expanded and run that.  This worked for me and now it recognizes all four touch inputs.
    Gray Knight
    Thursday, September 22, 2011 3:31 PM
  • that is not possible on this device, so this comment is unfortunately not helpful.
    Gray Knight
    Thursday, September 22, 2011 3:36 PM
  •  

    The slate 500 has one usb port on the top (opposite from the charging port).  You'll need a usb flash drive that is setup to boot from, or a usb DVD-ROM drive.  You might need to set the BIOS to boot from USB.

    When booting up/restarting:

    Volume down (-) button = Keyboard F10
    Home button = Keyboard ENTER

    During the BIOS configuration process the following button – key functionality:

    Volume down (-) button = Keyboard DOWN ARROW
    Volume up (+) = Keyboard UP ARROW
    Home button = Keyboard ENTER
    Ctl-Alt-Del button (Security) button = Keyboard ESC

     

    It is better to install over the entire drive with the Windows Developer Preview.  Be sure to use the 32bit version.

     

    The drivers can be found on HP's website:

    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4332586&prodTypeId=321957&prodSeriesId=4332585&swLang=13&taskId=135&swEnvOID=4053

     

    The touch driver (N-trig Touchscreen Driver) will fail, but install the DPinst.exe that was extracted (before closing the failure dialog box) and it will work. 

    Install the graphics drivers:

    Broadcom Crystal HD Video Decoder Driver

    Intel High-Definition (HD) Graphics Driver

     

    Further information can be found in this thread as well:  http://forum.tabletpcreview.com/hp-slate-500/44587-windows-8-slate-500-a.html

    Documentation at HP.com: http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=101&prodTypeId=321957&prodSeriesId=4332585

     


    Gray Knight
    • Marked as answer by DarkGray Knight Thursday, September 22, 2011 3:58 PM
    • Edited by DarkGray Knight Thursday, September 22, 2011 4:00 PM added 32bit version
    Thursday, September 22, 2011 3:58 PM
  • On the advice of PerryReed in the forum below, I downloaded and used a utility called Universal Extractor.  I had to run it on sp50505 and then go to the sp50505 folder it created and run it again on Setup.exe.  That got me a folder with a Disk1/x32 where I could find DPInst.exe .  It installed the driver just fine and multi touch works now on the Slate 500 I am working on.

    http://social.msdn.microsoft.com/Forums/en-US/windowsdeveloperpreviewgeneral/thread/a0676486-6b90-4efc-a8e7-634054620a88/?prof=required

    Many thanks to Gray Knight for the other helpful suggestions that helped me get this machine working.

    Sunday, September 25, 2011 6:43 AM
  •  

    The slate 500 has one usb port on the top (opposite from the charging port).  You'll need a usb flash drive that is setup to boot from, or a usb DVD-ROM drive.  You might need to set the BIOS to boot from USB.

    When booting up/restarting:

    Volume down (-) button = Keyboard F10
    Home button = Keyboard ENTER

    During the BIOS configuration process the following button – key functionality:

    Volume down (-) button = Keyboard DOWN ARROW
    Volume up (+) = Keyboard UP ARROW
    Home button = Keyboard ENTER
    Ctl-Alt-Del button (Security) button = Keyboard ESC

     

    It is better to install over the entire drive with the Windows Developer Preview.  Be sure to use the 32bit version.

     

    The drivers can be found on HP's website:

    http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=4332586&prodTypeId=321957&prodSeriesId=4332585&swLang=13&taskId=135&swEnvOID=4053

     

    The touch driver (N-trig Touchscreen Driver) will fail, but install the DPinst.exe that was extracted (before closing the failure dialog box) and it will work. 

    Install the graphics drivers:

    Broadcom Crystal HD Video Decoder Driver

    Intel High-Definition (HD) Graphics Driver

     

    Further information can be found in this thread as well:  http://forum.tabletpcreview.com/hp-slate-500/44587-windows-8-slate-500-a.html

    Documentation at HP.com: http://h20000.www2.hp.com/bizsupport/TechSupport/DocumentIndex.jsp?contentType=SupportManual&lang=en&cc=us&docIndexId=64179&taskId=101&prodTypeId=321957&prodSeriesId=4332585

     


    Gray Knight


    Excuse me,

       When use the USB to boot. Do I need to use "Pen" to click the option and "Next" button or I could use the function key like "Volume +"/"Volume _"??

    Thanks!!

     

    Tuesday, October 11, 2011 10:05 AM
  • The function keys work in the bios and pressing any key for CD booting.  The touch screen will work during the install.
    Gray Knight
    Wednesday, October 12, 2011 7:49 PM
  • I also have done a clean install on my Slate and can not use the Metro Apps. It appears the highest resolution setting is 1025 x 600. Do you have any suggestions?

    Sunday, November 6, 2011 1:06 AM
  • Install the graphics drivers from HP as noted in the long "answer" up above.  Then set the resolution to the non-default 1024x768.
    Gray Knight
    Monday, November 7, 2011 12:19 AM