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Media player 11 RRS feed

  • Question

  • I have a newer computer running XP Pro 32bit with SP3. Every time I try to update to media Player 11 I get the error message dbghelp.dll is missing or not found.
    • Moved by Naomi N Sunday, February 23, 2014 1:57 AM Wrong forum
    Thursday, February 20, 2014 10:13 PM

Answers

All replies

  • I suggest that you ask here...

    http://answers.microsoft.com/en-us/windows/forum/windows_xp-pictures 


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    • Proposed as answer by Dave PatrickMVP Sunday, February 23, 2014 8:11 PM
    • Marked as answer by Just Karl Tuesday, March 4, 2014 7:27 PM
    Sunday, February 23, 2014 8:01 PM
    Answerer
  • Hello Naomi. 

    Try to do the following:

    1. Right click on the icon for Windows Media Player.

    2. Click Properties.

    3. Click find target.

    Now, with that folder open, launch your internet browser and download the following file:

    http://download.dll-files.com/6479a184873f7ca797ff0375d711e9a6/dbghelp.zip?0WLfOGYKkR   *

    4. Unzip the file and drag the DLL file to the folder you opened in step 3. 

    5. Launch media player and try to update again. 

    To help others in the future who may have the similar problem, please reply back the results. 

    * Microsoft is not responsible for files downloaded outside of Microsoft labeled sites. 


    • Edited by cameroncr95 Sunday, February 23, 2014 8:10 PM
    Sunday, February 23, 2014 8:08 PM