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Can't activate Visual Studio 2013 Professional RRS feed

  • Question

  • I have an MSDN Action Pack Development and Design subscription.

    I have downloaded and installed Visual Studio Professional 2013, and it says the license is a "Trial extension (for evaluation purposes only)" and that the license will expire in 90 days.

    From within Visual Studio I have signed in to my Microsoft account, but this doesn't result in the Visual Studio product being activated.

    Is there some 'trick' to this to get Visual Studio registered / activated with an MSDN subscription?

    I'm not sure this is the right forum, I don't post here usually.

    Thankful for any help / advice.

    Matthew Jones.

    Wednesday, November 20, 2013 12:22 PM

Answers

  • Hi Matthew,

    Thank you for posting in the MSDN forum.

    If possible, you could focus on MSDN Subscriptions Customer Service Centers here: http://msdn.microsoft.com/en-us/subscriptions/aa948875.aspx and select better approaches to consult this issue.

    Since the question is a license issue, you could also call 1-800-426-9400, Monday through Friday, 6:00 A.M. to 6:00 P.M. (Pacific Time) to speak directly to a Microsoft licensing specialist, and you can get more detail information from there. Worldwide customers can use the Guide to Worldwide Microsoft Licensing Sites to find contact information in their locations: http://www.microsoft.com/licensing/

    Best Regards,


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    Thursday, November 21, 2013 2:16 AM
  • Hi Matthew,

    I've just been on the phone to MPN and MSDN (back and forth a few times) and eventually the MPN guy told me he'd found some internal emails which indicate the new MPN licensing model for Visual Studio 2013 requires you to sign-in every 30 days (or 90 days?) to keep the product active.  Apparently signing out and in will extend the "trial period" by a further 90 days each time you do it, for as long as you have a current MPN/MSDN subscription.

    Incidentally the Retail MSDN subscriptions give you a proper product key for Visual Studio 2013.

    Hope this clarifies things (and I hope it works!).

    Andy.

    Thursday, November 21, 2013 3:02 PM

All replies

  • Hi Matthew,

    Thank you for posting in the MSDN forum.

    If possible, you could focus on MSDN Subscriptions Customer Service Centers here: http://msdn.microsoft.com/en-us/subscriptions/aa948875.aspx and select better approaches to consult this issue.

    Since the question is a license issue, you could also call 1-800-426-9400, Monday through Friday, 6:00 A.M. to 6:00 P.M. (Pacific Time) to speak directly to a Microsoft licensing specialist, and you can get more detail information from there. Worldwide customers can use the Guide to Worldwide Microsoft Licensing Sites to find contact information in their locations: http://www.microsoft.com/licensing/

    Best Regards,


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place.
    Click HERE to participate the survey.

    Thursday, November 21, 2013 2:16 AM
  • Hi Matthew,

    I've just been on the phone to MPN and MSDN (back and forth a few times) and eventually the MPN guy told me he'd found some internal emails which indicate the new MPN licensing model for Visual Studio 2013 requires you to sign-in every 30 days (or 90 days?) to keep the product active.  Apparently signing out and in will extend the "trial period" by a further 90 days each time you do it, for as long as you have a current MPN/MSDN subscription.

    Incidentally the Retail MSDN subscriptions give you a proper product key for Visual Studio 2013.

    Hope this clarifies things (and I hope it works!).

    Andy.

    Thursday, November 21, 2013 3:02 PM
  • I'm in the same situation as Matthew. Why would Visual Studio still list the License as "Trial extension (for evaluation purposes only), This license will expire in 48 days"

    I am logged in with my Microsoft Account that also has access to MSDN downloads.  When I installed on my primary laptop I was able to download a static key from MSDN for VS2013 Pro... but now instead of showing me that key, MSDN gives me a thing saying its a "Custom License" and I need to login to VS2013 with my same user account.  (Which I've done).

    I set my clock ahead on my laptop that has the "Trial extension" and sure enough, Visual Studio would not run as the "Trial" was expired.

    I find this very frustrating, and the fact that MAPS DND went to non-perpetual licensing model between VS versions I find a little back handed.  It took me a week to renew this time because of all the Partner website issues.

    So in 48 days will my Visual Studio 2013's stop working on my secondary laptop and my Surface Pro 2?????

    Saturday, November 30, 2013 10:43 PM
  • We see the same thing. The additional concern is that wording "for evaluation purposes only". It makes it sound like delivering software to our customer built with this would violate the license.
    Wednesday, December 4, 2013 2:20 PM
  • I know another company with the same issue as well. I'm personally down to 43 days left of the "trial" on my Surface.
    Thursday, December 5, 2013 5:52 PM
  • I got mine corrected. I uninstalled Visual Studio 2013, navigated to it while logged in and did the web based install (ZZZZ...). When I first ran it after that, it still showed eval even if I had I look for an updated license. A few hours later, it worked - it found a newer license and now shows it properly.
    Thursday, December 5, 2013 6:07 PM
  • Same problem but more!

    I have trial on one computer, save project to skydrive and try to open it with another non-trial version. I get an error saying that the project was created with an incompatible version and it will not open. When I look at the version numbers on VS2013 they are both the exact same: 12.0.21005 REL and the .NET ver are both: 4.5.51641

    message is:

    Unsupported

    This version of Visual Studio is unable to open the following projects. The project types may not be installed or this version of Visual Studio may not support them. blah blah blah

    ..\projectName\projectName.ccproj

    It is a c# project with Azure. Azure SDK is installed on both machines.

    Friday, December 6, 2013 7:45 PM
  • Same problem at my compay. I have 26 days left now. I haven't seen any resets at all even though I use Visual Studio every day.

    MSDN support won't help me. They direct me to MPN support.

    MPN support won't help me either. They just tell me I have to sign in every 30 days. They don't even listen when I say the days keeps on counting down.

    If we cannot use Visual Studio when the days run out, we will be forced to get a product key from another source.


    Friday, December 20, 2013 10:55 PM
  • Same thing here...

    Using Visual Studio premium, but licence now expired: I reverted back to VS 2012. I simply cannot log into my account as VS is installed on an offline computer.Msdn recently changed on their website. it now says:

    "Test Professional installation instructions: Customers that do not have access to Visual Studio Ultimate or Premium product keys should install Test Professional using the Test Professional web installer and enter the Test Professional key when prompted in Microsoft Test Manager (MTM)."

    that's great. a lot better than the previous message we all got when asking for a custom key:

    "The product key is not embedded with Visual Studio 2013. When you launch the product, you must sign in with the Microsoft account associated with your MSDN subscription and your IDE will automatically activate. By signing in, your IDE settings will sync across devices, and you can connect to online developer services. "

    or at least, it WOULD BE great if it worked... I did exactly as told and installed MS Test 2013 with the static key given. VS 2013 licence still shows as expired.

    I really hope MS fix this licencing nonsense soon, I don't want to revert to VS 2012 permanently.

    Tuesday, January 7, 2014 3:27 PM
  • I feel everyones pain.

    I am in the same predicament.  I phoned MPN support today (UK 0844 800 606) and they sent me a link on how to activate the licence. It showed me how to sign in using a Microsoft account.  Whoopy do.  I know how to do that.  Just an explanation would do.  Glad I am not the only person in this boat.

    I can't remember if I was assigned a licence when I first used it but I signed in anyway with my Microsoft Account (hotmail).

    I only noticed the silly message over the weekend and it completely gave me a fright.  It said 4 days left on the Saturday, but I did try signing out and in on the Sunday.  It said 3 days now.  No doubt it will say 2 days tomorrow.  I hope not!  VS2012 with a single licence was fine.

    Absolutely absurd on Microsofts behalf!  Far from happy!


    Andez


    • Edited by Andez Monday, January 13, 2014 4:27 PM
    Monday, January 13, 2014 4:27 PM
  • I also have an Action Pack subscription, and was having the same issue.

    I have a valid MSDN subscription, valid until March 2014, but the VS2013 License info showed as Extended Trial with 2 days remaining.

    It turns out the that the MPN licensing for some reason has not been associated with your MSDN account, which is why VS2013 runs in trial mode.  Re-adding your MSDN subscription to your Microsoft login will fix the issue.

    On your MSDN account page (msdn.microsoft.com/subscriptions/manage/), select "Add a existing subscription", re-entered your name, email and Technical Contact ID. Then go back to VS2013, sign out and then back in, and everything should work.

    When working correctly the Product Information page will show: License: MSDN Subscription.

    • Proposed as answer by Scott_Gaitskell Wednesday, January 15, 2014 6:01 AM
    • Unproposed as answer by Scott_Gaitskell Wednesday, January 15, 2014 6:01 AM
    • Proposed as answer by BeyersCronje Tuesday, January 21, 2014 9:32 PM
    Wednesday, January 15, 2014 6:00 AM
  • It works exactly as Scott has described it.

    Scott: You're the best!

    MS: Why always so complicated?

    Wednesday, January 15, 2014 3:36 PM
  • After being on the Phone for 4 days with Microsoft... this post indeed solved my issues.

    I was totally shut down from usage of vs 2013.  Ms advised me over and over to uninstall it and reinstall it.  I did three times.  but eventually this works.  Maybe it is because I'm already a long time user...

    thanks Scott

    Wednesday, January 22, 2014 11:45 AM
  • After being on the Phone for 4 days with Microsoft... this post indeed solved my issues.

    I was totally shut down from usage of vs 2013.  Ms advised me over and over to uninstall it and reinstall it.  I did three times.  but eventually this works.  Maybe it is because I'm already a long time user...

    thanks Scott

    No it doesn't work :(
    Wednesday, January 22, 2014 11:59 AM
  • Alexander,

    When registered correctly the Product Information page will show:

    License: MSDN Subscription.
    This Product is Licensed To:
    <Your Email Address>


    If your not seeing that, then there is something else wrong,  I've had two installs here work fine after re-adding the Action Pack MSDN Subscription to Microsoft accounts.

    I really can not understand why Microsoft cannot check the MPN Licensing is correctly associated with MSDN Subscriptions. 

    Friday, January 24, 2014 1:46 AM
  • It doesn't work for me either. I re-attached my MPN Microsoft account with MSDN subscription. The problem is that I cannot sign out in Visual Studio. As soon as I start Visual Studio 2013 "The license has expired" screen comes up. It is modal window with no option to sign out. The only thing I can do is to exit visual studio.

    I re-installed VS2013 but it remembered my Microsoft account info from last install so 4 hours later I'm staring at the same "license expired" screen again. It's been more than a week with no solution so far. Any other ideas?

    Tuesday, January 28, 2014 11:15 PM
  • I had exactly the same problem. The advice of Scott initially did not work for me either. But after cleaning VS a bit it works:

    1) Go to registry and remove currentuser\software\Microsoft\visualstudio\12.0 and 12.0_config

    2) Delete visual studio related folders %appdata%\local\Microsoft\VisualStudio\12.0 and %appdata%\Roaming\Microsoft\VisualStudio\12.0

    3) Wait. After you have added existing subscription on your MSDN account it can take a while. In my case it took around one day.

    Please notice that the actions above might reset you VS settings to default.


    Amid

    Wednesday, January 29, 2014 7:14 AM
  • Yes. Call centers of Microsoft loves to transfer you back and forth like a wrecking ball.  I had enough with Miley Cyrus already. stop making me one. so frustrating.  So apparently, it is the log in log out way to check if you are a valid MSDN member.
    Monday, February 10, 2014 6:17 PM
  • I did this, but it still didn't fix my VS2013.  Then I noticed on the page where it says license will expire in xxxxxxxx days on the right-hand side, it also showed my account as not authenticated/signed in on the left-hand side of the page.  There was a button there to sign-in.  Clicked on it & re-entered my login information on this VS2013 Product Information page & then it worked.  

    Now my Product Information page shows: License: MSDN Subscription & I can log into VS2013.

    Not sure, if I needed to do Scott's step or not since I did it before I did the Product Information page login but doing BOTH worked for me.

    Thanks

    • Proposed as answer by Afroukh Monday, August 11, 2014 10:53 AM
    • Unproposed as answer by Afroukh Monday, August 11, 2014 10:53 AM
    Thursday, July 24, 2014 10:02 PM