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ads are not displayed, the game has been published since May 10 RRS feed

  • Question

  • I just created an account and published some app on the store, but my ad id recreated does not show, no report data?
    My app was published on May 10, but I still couldn't see advertising data on May 21.
    App is regular UWP c# app and is public on the store and have downloads etc. Test ads worked fine until its been published.
    • Edited by Bao sang Tuesday, May 21, 2019 3:19 PM
    Tuesday, May 21, 2019 2:15 PM

Answers

  • Hi Bao Sang,

    I can't track your ad with ids , however I have helped you to report this issue to the related team. This may take a little time for the response, please be more patient. I will update here as soon as I get the solution.

    Best regards

    Daisy  Tian


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    • Marked as answer by Bao sang Saturday, May 25, 2019 2:18 PM
    Friday, May 24, 2019 6:03 AM
    Moderator

All replies

  • Hi Bao sang,

    Did you replace the test Ad unit ID and Application ID with the real ids?Ads will not appear if you're using a test mode value for your ad unit ID when running a live app.

    >but my ad id recreated does not show

    How long have you been recreating this ad?If you created a new ad unit ID in the past half-hour, you might not see an ad until the servers propagate new data through the system. Derive from document:No ads are shown in your app

    Best regards

    Daisy  Tian


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Wednesday, May 22, 2019 6:18 AM
    Moderator
  • Thank you for answering my question.

    I replace the test Ad unit ID and Application ID with the real ids 

    I created ads from May 15 and my app has more than 100 installs, but I still don't see ads showing on my app.

    In the Advertising performance section, it says There is no data for this report.
    Wednesday, May 22, 2019 2:41 PM
  • Hi Bao sang,

    Is the type of Ad in Dashboard the same as the type of Ad in the app? Have you made any other changes since replacing the real ids?Is your Microsoft Advertising SDK the latest version? Could you show your Ad Code (Don't include the private information) for me to analyze ?

    Best regards

    Daisy  Tian


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    Thursday, May 23, 2019 1:34 AM
    Moderator
  • Or its the dashboard....

    Live info from today - apparently the man fell of his bicycle on 10th March 2019 and has yet to managed to get to the other offices to collect the report data, presumably they grazed their knee, it got infected and now had leg amputated thus slowing down collections even more as they have to hop between offices.....

    Thursday, May 23, 2019 9:43 AM
  • Hi Daisy Tian

    Thank you for your interest in my question.
    I have carefully checked the steps and resubmitted the app to the store but my ad still doesn't show up.
    My Microsoft Advertising SDK is the latest version.
    This is my ad code, check out for me.
    Application ID:    9nf1wq***jgl2
    Ad unit ID:    11000**973

     
    Thursday, May 23, 2019 1:50 PM
  • Hi Baumsoft

    Thank you for your interest in my question.
    I watched it before starting the question here but still couldn't find a way to solve it
    Do you have the same question as me and have you found a solution?
    if yes please help me.

    • Edited by Bao sang Thursday, May 23, 2019 2:01 PM
    Thursday, May 23, 2019 1:55 PM
  • Hi bbjbj

    Thank you for your interest in my question.
    My ads are not showing, how can I report data

    • Edited by Bao sang Thursday, May 23, 2019 2:01 PM
    Thursday, May 23, 2019 2:00 PM
  • I'm afraid you can't do anything about it. Error is again on the Microsoft side. They must fix it again.
    Thursday, May 23, 2019 6:31 PM
  • Hi Bao Sang,

    I can't track your ad with ids , however I have helped you to report this issue to the related team. This may take a little time for the response, please be more patient. I will update here as soon as I get the solution.

    Best regards

    Daisy  Tian


    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact MSDNFSF@microsoft.com.

    • Marked as answer by Bao sang Saturday, May 25, 2019 2:18 PM
    Friday, May 24, 2019 6:03 AM
    Moderator
  • Same problem here, live ads not working. App was published 3 weeks ago and still no ads. Does anyone have same problem?

    Saturday, June 1, 2019 3:00 PM