Can't get into hotmail inbox RRS feed

  • Question

  • I opened a hotmail account for my dad two days ago as he needed to get some medical records sent via email but yesterday we couldn't access the account.  It kept saying I was giving the wrong password - which i wasn't.  Then when i tried to reset the password, the questionnaire had questions like subjects of emails i sent and email addresses i sent mail to.  Since it was a new account there were no emails sent.  Also the security question in the questionnaire was not the same one as when i had set up the email account. I had given my email address in case of such problems and yet i have not been given the choice to be sent a new password there.  Please help as we need to access these medical records and setting up a new account is not an option right now. Thanks
    Friday, July 26, 2013 7:48 AM