scrolling not working continuous forms Access release 1707

Question

I am not sure which version this started with, or if it is even related to the office version, but...  The scroll wheel moves the scrollbar in a continuous from, but the user cannot see the form scroll.  The record count in the popup changes, but no movement.  The same is the case when dragging the scrollbar.  However, the arrows at the top and bottom of the scrollbar still work.  This is an app that has been in use for many years.  There have been no dev changes.  I have only seen one unanswered posted in google about this.

Now many users are experiencing the same problems.  I am not sure which version this started with, or if it is even related to the office version, but...  The scroll wheel moves the scrollbar, but the user cannot see the form scroll.  

It definitely affects Office Access release 1707 version.  We have users that have not upgraded, who are still functioning properly.

This needs an urgent fix!

Answer 1

This is a known issue, as you said, caused by the recent update to 1707.

See:

http://www.devhut.net/bugs/access-2016-form-scrolling-doesnt-work/

The only immediate solution is to uninstall the update.

---

Daniel Pineault, 2010-2017 Microsoft MVP
Professional Support: http://www.cardaconsultants.com
MS Access Tips and Code Samples: http://www.devhut.net

Answer 2

Hi prestonmac,

I can see that new update for version 1708 is available.

so you can try to install the latest update.

Reference:

Update history for Office Insider for Windows desktop

it may solve your issue.

Regards

Deepak

---

MSDN Community Support
Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact [e-mail].