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Kinect for Windows V2 looses the USB connection RRS feed

  • Question

  • Hi,

    My PC is running windows 8.1 with USB 3 port. Kinect is connected 24/7 and if I did not use the Kinect for 1day, it appears pc has lost the connection to Kinect. Unplugging and plugging the usb connection does not do bring the connection back but if I power off and on the Kinect , then it can be seen by the PC.

    How can I fix this problem?

    best Regards

    Johan

    Thursday, March 12, 2015 1:57 AM

All replies

  • Try a different device to see if it is an issue with the sensor itself. We have many sensors working in the 24x7 scenario so check to ensure the KinectMonitor/KinectService are running when connecting the sensor. When connecting the sensor to the machine, is the driver correctly loading? What does device manager show for under Kinect sensor devices entry?

    Carmine Sirignano - MSFT

    Thursday, March 12, 2015 5:23 PM