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Surface book and kinect v2 not working RRS feed

  • Question

  • Hi,

    I have Windows 10 enterprise version 1709.

    I can't have the Kinect to work.

    I have tried the workarround with no success: https://support.microsoft.com/en-us/help/4032123/kinect-sensor-is-not-recognized-on-a-surface-book

    I have a yellow exclamation mark on Kinect v2 configuration verifier for usb controller.  I checked and I have a usb 3.

    I have also a red exclamation mark for Kinect depths and colot streams. I have the message no dpeths streams received from Kinect.

    I have installed SDK v2. 

    I still can't get it to work.

    Is there a workarround? How can I fix the issue?

    Thanks,

    Tuesday, February 20, 2018 10:20 PM

All replies

  • Any news on the subject?

    Thanks,

    Friday, February 23, 2018 4:31 PM
  • Try this solution, it works for me.

    Whit power plan set on performance the Kinect is not recognize, while whit power plan set on recommended the Kinect sensor is recognize.


    Oh, I have a surface book 2 not 1!
    Saturday, March 3, 2018 2:59 PM