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Is there plug-ins to Live Communication Server 2005 to make it work like a call center? RRS feed

  • Question

  • Hi.

    as of above, is there plug-ins to Live Communication Server 2005 to make it work like a call center? I hope to customize LCS 2005 into a call centre in which we can have a dashboard to queue incoming IMs.

    Monday, August 14, 2006 4:12 PM

All replies


  • For a commercial offering from Vayusphere for a call center/help desk queue management system based on Microsoft LCS (Live Communication Server) - check

    http://directory.partners.extranet.microsoft.com/rtc/solutionpreview.aspx?sid=4104
    http://www.vayusphere.com/newspressrelease_callcenter_lcs.htm
    Tuesday, October 24, 2006 11:08 PM