none
'program' has stopped working RRS feed

  • Question

  • Hi I'm having a very big problem, I'm currently developing a program for generating textures and now for the very first time one of my clients is sending me this error log:

    Problem signature:
      Problem Event Name: CLR20r3
      Problem Signature 01: dws_slice.exe
      Problem Signature 02: 1.0.5.0
      Problem Signature 03: 4f676e2f
      Problem Signature 04: DWs_Slice
      Problem Signature 05: 1.0.5.0
      Problem Signature 06: 4f676e2f
      Problem Signature 07: 41
      Problem Signature 08: e9
      Problem Signature 09: System.InvalidOperationException
      OS Version: 6.1.7601.2.1.0.256.1
      Locale ID: 1033

    I searched the web about this problem and there were so many different explanations :( You know... I can't just say to my clients 'try this...', 'try that...' I must come out with a rock solid fix for this issue. I can't figure out what could cause the problem, the program is tested on more than 100 win xp, win vista/7 machines and this is the first time I encountered such a problem.

    Please help, thank you in advance.

    Thursday, April 5, 2012 1:10 PM

Answers

  • Finally I solved the problem. I found that this error occurs due to an old DirectX runtime. :)
    • Proposed as answer by Kris444 Friday, April 13, 2012 8:58 AM
    • Marked as answer by Lie YouModerator Tuesday, April 17, 2012 3:01 AM
    Friday, April 13, 2012 8:31 AM

All replies

  • Hi O.G.I.1,

    if i guess your applications is Developed in .Net Framework 4.

    if your client is using Windows XP - Install update XP SP3 in you Client PC.

    if your client is using Windows Vista - Install update SP2.

    you can also add Exception handling in your application and check step by step where is problem occurs.

    Regards

    Sophia



    Thursday, April 5, 2012 4:33 PM
  • Thank you Sophia,

    The interesting thing is that my client said that the program is not crashing on his Vista PC, but on his win 7 and win XP machines.

    Since I don't have such a problem on my test machines, I guess I'll have to reinstall one PC with a versions of service pack minor than 3 for XP and minor than 2 for vista. I hope that this will help me to find the source of the problem.

    If you have any ideas for the windows 7 crash, I'll be thankfull to hear them.


    • Edited by O.G.I.1 Friday, April 6, 2012 9:43 AM
    Friday, April 6, 2012 9:38 AM
  • Finally I solved the problem. I found that this error occurs due to an old DirectX runtime. :)
    • Proposed as answer by Kris444 Friday, April 13, 2012 8:58 AM
    • Marked as answer by Lie YouModerator Tuesday, April 17, 2012 3:01 AM
    Friday, April 13, 2012 8:31 AM
  • Glad to hear you got it works. Thanks for sharing your solution here.

    Best Regards,
    Rocky Yue[MSFT]
    MSDN Community Support | Feedback to us

    Tuesday, April 17, 2012 3:01 AM
    Moderator