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Analog Audio grayed out; unused digital audio left as only option

    Question

  • I have started using the Windows 8 Dev Preview without having ever set up Windows 7 (only previous windows experience in Windows was in XP, and with a friend's preconfigured W7 machine). Currently, I have two audio devices reporting as numerous devices: a Realtek on-board sound chip with Analog 7.1 and Digital 2.0 output, and a Radeon HD 5770 with HD 7.1 Digital output over HDMI. While all three options are identified, the current driver claims that nothing is plugged into the rear LR jack, despite there being a working pair of speakers plugged into the correct rear LR jack. I don't know if MS is the correct vendor to bring this up in, but I would like the driver corrected or an override for the plugged in/ not plugged in status.
    Friday, October 14, 2011 4:38 AM

Answers

  • Drivers are the responsibility of the device manufacturer.

    Have you installed the newest drivers? If not download them from the manufacturers website. Some drivers might be available using Windows Update.

    Download Audio Drivers

    Go to the website of the manufacturer and select your computer model (this is usually done in the Support section). You should have the option to download drivers for your model. Download the driver(s) and follow the instructions to install - every computer is different so I can't give you exact directions.

     

    Since Windows 8 has not been released yet not all drivers are going to work with it. Some drivers are very specific about the operating system version, so you might have to wait until they release Windows 8 drivers (if they make them for your model).

     

     


     

     

    If the drivers don't install, try installing them in compatibility mode.

     

    Troubleshoot Compatibility

    This can help with some (but not all) programs/drivers:
    1) Uninstall the program if it's already installed. Then when you install/reinstall it instead of double clicking on the install file right click it and select "Troubleshoot Compatibility"
    2) Then click "Try Recommended Settings" and in the next windows click "Start the Program" to install it.
    3) After it installs see if it works correctly. Please note - some programs may not be able to run in Windows 8.

     

     

     

     

     

     

    If you have audio drivers installed and working but still no sound:

    If you have external speakers

    Are they connected properly to the computer? If they need power are they plugged in? Are they turned on?



    Is the sound device disabled?
    A. On the desktop, right-click the speaker icon on your taskbar
    B. Select "Playback Devices"
    C. In the white empty space right click and select both Show Disconnected/Disabled Devices
    D. Do you see icons for your speakers and headphones now? 
    E. If you now see it you may need to right click on the correct sound device and select "Set as default device"

     

    Low Volume:
    There are many different places to adjust the sound. Are all of these turned up?
    1. Knob on the speakers, or if you have a laptop there might be a sound adjustment nob somewhere.
    2. On the program you are using to play music/video.
    3. Next to the clock on the bottom right of the screen there is usually a sound icon you can click. Also, right click the volume icon and click Open Volume Mixer.

     

    Friday, October 14, 2011 5:04 AM