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Unable to install Kinect 1.5 SDK in Win 7 64 bit machine RRS feed

  • Question

  • Hi there,

    I am trying to install the Kinect SDK ver 1.5 in my Win 7 64bit Enterprise laptop, however the installer seems to find a problem and this is the image I get

    I have the Windows Event log to check for more information but I do not know what to look for in there to give me a better idea what's going on. It however does not seem to report anything so I wonder even at what stage the installer is getting stuck.

    Monday, June 18, 2012 9:58 PM

Answers

  • Thanks for the reply. I found however the solution was to log in as an Administrator. I had to create a new Admin account (I am using an IT issued machine, so by default I was not admin) and then install. It would be great if they added this requirement to the SDK installation "instructions" as seeing is a very important step.
    • Marked as answer by jorge.u Tuesday, June 19, 2012 6:11 PM
    Tuesday, June 19, 2012 6:11 PM

All replies

  • you can check the setup logs and look for failures

    Find the temp directory – from a command prompt:

    set TEMP

    cd to the temp directory

    dir /OD Setup*.log and look for around the time you installed

    Tuesday, June 19, 2012 2:47 AM
  • Thanks for the reply. I found however the solution was to log in as an Administrator. I had to create a new Admin account (I am using an IT issued machine, so by default I was not admin) and then install. It would be great if they added this requirement to the SDK installation "instructions" as seeing is a very important step.
    • Marked as answer by jorge.u Tuesday, June 19, 2012 6:11 PM
    Tuesday, June 19, 2012 6:11 PM
  • i am also getting the same error even i am running it as admin .i am using windows 7 ultimate. and the log file says...

    Burn v3.6.2221.0, path: D:\kinect sdks\KinectSDK-v1.5-Setup.exe, cmdline: '-burn.unelevated BurnPipe.{7EB2A776-5A2B-4BE0-B067-7B6EDF70CAFF} {0660DD3C-35BD-4F99-90C7-3341D715E0DB} 2856'
    [05A8:03E4][2012-06-22T20:12:23]: Setting string variable 'WixBundleName' to value '(null)'
    [05A8:03E4][2012-06-22T20:12:23]: Setting string variable 'WixBundleLog' to value 'C:\Windows\TEMP\Setup_20120622201223.log'
    [05A8:03E4][2012-06-22T20:12:23]: Setting string variable 'WixBundleOriginalSource' to value 'D:\kinect sdks\KinectSDK-v1.5-Setup.exe'
    [05A8:03E4][2012-06-22T20:12:25]: Loading managed bootstrapper application.
    [05A8:03E4][2012-06-22T20:12:31]: Detect 12 packages
    [05A8:03E4][2012-06-22T20:12:31]: Setting string variable 'Netfx4ClientVersion' to value '4.0.30319'
    [05A8:03E4][2012-06-22T20:12:31]: Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\Runtimes\x64'
    [05A8:03E4][2012-06-22T20:12:31]: Setting string variable 'Netfx4x64ClientVersion' to value '4.0.30319'
    [05A8:03E4][2012-06-22T20:12:31]: Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\Runtimes\x86'
    [05A8:03E4][2012-06-22T20:12:31]: Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\VCRedist\x64'
    [05A8:03E4][2012-06-22T20:12:31]: Registry key not found. Key = 'SOFTWARE\Microsoft\VisualStudio\10.0\VC\VCRedist\x86'
    [05A8:03E4][2012-06-22T20:12:31]: Condition 'Netfx4ClientVersion AND (NOT VersionNT64 OR Netfx4x64ClientVersion)' evaluates to true.
    [05A8:03E4][2012-06-22T20:12:31]: Detected package: Netfx4Client, state: Present, cached: No
    [05A8:03E4][2012-06-22T20:12:31]: Condition 'VCRTx86Installed OR VCRedistx86Installed' evaluates to false.
    [05A8:03E4][2012-06-22T20:12:31]: Detected package: VCRTx86, state: Absent, cached: No
    [05A8:03E4][2012-06-22T20:12:31]: Condition 'VCRTx64Installed OR VCRedistx64Installed' evaluates to false.
    [05A8:03E4][2012-06-22T20:12:31]: Detected package: VCRTx64, state: Absent, cached: No
    [05A8:03E4][2012-06-22T20:12:31]: Detected package: SpeechRTx86, state: Absent, cached: No
    [05A8:03E4][2012-06-22T20:12:31]: Detected package: SpeechRTx64, state: Absent, cached: No
    [05A8:03E4][2012-06-22T20:12:31]: Detected package: enUSLangPack, state: Absent, cached: No
    [05A8:03E4][2012-06-22T20:12:31]: Detected package: x64Drivers, state: Absent, cached: No
    [05A8:03E4][2012-06-22T20:12:31]: Detected package: x64Runtime, state: Absent, cached: No
    [05A8:03E4][2012-06-22T20:12:31]: Detected package: x64SDK, state: Absent, cached: No
    [05A8:03E4][2012-06-22T20:12:31]: Detected package: x86Drivers, state: Absent, cached: No
    [05A8:03E4][2012-06-22T20:12:31]: Detected package: x86Runtime, state: Absent, cached: No
    [05A8:03E4][2012-06-22T20:12:31]: Detected package: x86SDK, state: Absent, cached: No
    [05A8:03E4][2012-06-22T20:12:32]: Detect complete, result: 0x0
    [05A8:03E4][2012-06-22T20:13:14]: Plan 12 packages, action: Install
    [05A8:03E4][2012-06-22T20:13:14]: Planned package: Netfx4Client, state: Present, default requested: Present, ux requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: Register
    [05A8:03E4][2012-06-22T20:13:14]: Setting string variable 'WixBundleLog_VCRTx86' to value 'C:\Windows\TEMP\Setup_20120622201223_0_VCRTx86.log'
    [05A8:03E4][2012-06-22T20:13:14]: Planned package: VCRTx86, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: Register
    [05A8:03E4][2012-06-22T20:13:14]: Condition 'VersionNT64' evaluates to false.
    [05A8:03E4][2012-06-22T20:13:14]: Planned package: VCRTx64, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [05A8:03E4][2012-06-22T20:13:14]: Setting string variable 'WixBundleLog_SpeechRTx86' to value 'C:\Windows\TEMP\Setup_20120622201223_1_SpeechRTx86.log'
    [05A8:03E4][2012-06-22T20:13:14]: Planned package: SpeechRTx86, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: Register
    [05A8:03E4][2012-06-22T20:13:14]: Condition 'VersionNT64' evaluates to false.
    [05A8:03E4][2012-06-22T20:13:14]: Planned package: SpeechRTx64, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [05A8:03E4][2012-06-22T20:13:14]: Setting string variable 'WixBundleLog_enUSLangPack' to value 'C:\Windows\TEMP\Setup_20120622201223_2_enUSLangPack.log'
    [05A8:03E4][2012-06-22T20:13:14]: Planned package: enUSLangPack, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: Register
    [05A8:03E4][2012-06-22T20:13:14]: Condition 'VersionNT64' evaluates to false.
    [05A8:03E4][2012-06-22T20:13:14]: Planned package: x64Drivers, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [05A8:03E4][2012-06-22T20:13:14]: Condition 'VersionNT64' evaluates to false.
    [05A8:03E4][2012-06-22T20:13:14]: Planned package: x64Runtime, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [05A8:03E4][2012-06-22T20:13:14]: Condition 'VersionNT64' evaluates to false.
    [05A8:03E4][2012-06-22T20:13:14]: Planned package: x64SDK, state: Absent, default requested: Absent, ux requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: Unregister
    [05A8:03E4][2012-06-22T20:13:14]: Condition 'NOT VersionNT64' evaluates to true.
    [05A8:03E4][2012-06-22T20:13:14]: Setting string variable 'WixBundleLog_x86Drivers' to value 'C:\Windows\TEMP\Setup_20120622201223_3_x86Drivers.log'
    [05A8:03E4][2012-06-22T20:13:14]: Setting string variable 'WixBundleRollbackLog_x86Drivers' to value 'C:\Windows\TEMP\Setup_20120622201223_3_x86Drivers_rollback.log'
    [05A8:03E4][2012-06-22T20:13:14]: Planned package: x86Drivers, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: Yes, dependency: Register
    [05A8:03E4][2012-06-22T20:13:14]: Condition 'NOT VersionNT64' evaluates to true.
    [05A8:03E4][2012-06-22T20:13:14]: Setting string variable 'WixBundleLog_x86Runtime' to value 'C:\Windows\TEMP\Setup_20120622201223_4_x86Runtime.log'
    [05A8:03E4][2012-06-22T20:13:14]: Setting string variable 'WixBundleRollbackLog_x86Runtime' to value 'C:\Windows\TEMP\Setup_20120622201223_4_x86Runtime_rollback.log'
    [05A8:03E4][2012-06-22T20:13:14]: Planned package: x86Runtime, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: Yes, dependency: Register
    [05A8:03E4][2012-06-22T20:13:14]: Condition 'NOT VersionNT64' evaluates to true.
    [05A8:03E4][2012-06-22T20:13:14]: Setting string variable 'WixBundleLog_x86SDK' to value 'C:\Windows\TEMP\Setup_20120622201223_5_x86SDK.log'
    [05A8:03E4][2012-06-22T20:13:14]: Setting string variable 'WixBundleRollbackLog_x86SDK' to value 'C:\Windows\TEMP\Setup_20120622201223_5_x86SDK_rollback.log'
    [05A8:03E4][2012-06-22T20:13:14]: Planned package: x86SDK, state: Absent, default requested: Present, ux requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: Yes, dependency: Register
    [05A8:03E4][2012-06-22T20:13:14]: Plan complete, result: 0x0
    [05A8:03E4][2012-06-22T20:13:14]: Apply begin
    [0B28:068C][2012-06-22T20:13:14]: Caching executable from: 'D:\kinect sdks\KinectSDK-v1.5-Setup.exe' to: 'C:\ProgramData\Package Cache\{3d180f7c-2518-42c7-87f9-ffbd3ae001e7}\KinectSDK-v1.5-Setup.exe'
    [0B28:068C][2012-06-22T20:13:14]: Registering bundle dependency key: {3d180f7c-2518-42c7-87f9-ffbd3ae001e7}, version 1.5.2.331
    [05A8:0A24][2012-06-22T20:13:15]: Error 0x80004005: Failed to extract all files from container.
    [05A8:0F20][2012-06-22T20:13:15]: Error 0x80004005: Faild to begin and wait for operation.
    [05A8:0F20][2012-06-22T20:13:15]: Error 0x80004005: Failed to extract payload: a4 from container: WixAttachedContainer
    [05A8:0F20][2012-06-22T20:13:15]: Failed to extract payloads from container: WixAttachedContainer to working path: (null), error: 0x80004005.
    [05A8:0F20][2012-06-22T20:13:15]: Error 0x80004005: Failed to cache packages.
    [05A8:03E4][2012-06-22T20:13:15]: Error 0x80004005: Failed while waiting for cache thread to complete before executing.
    [0B28:068C][2012-06-22T20:13:15]: Removing bundle dependency key: {3d180f7c-2518-42c7-87f9-ffbd3ae001e7}
    [0B28:068C][2012-06-22T20:13:15]: Removing cached bundle: {3d180f7c-2518-42c7-87f9-ffbd3ae001e7}, from path: C:\ProgramData\Package Cache\{3d180f7c-2518-42c7-87f9-ffbd3ae001e7}\
    [05A8:03E4][2012-06-22T20:13:15]: Apply complete, result: 0x80004005 restart: No
    [05A8:03E4][2012-06-22T20:13:21]: Shutting down, exit code: 0x0

    Saturday, June 23, 2012 6:18 AM
  • are you running the install as Administrator?
    Saturday, June 23, 2012 7:28 PM
  • yes i am running it as admin on 32 bit system...

    Sunday, June 24, 2012 8:21 AM
  • The failed to extract message usually indicates a permissions or disk space problem.
    Remote possibility is a corrupt/incomplete download.
    Sunday, June 24, 2012 9:11 PM
  • yes, i re-downloaded the sdk and windows updates and its working fine...!!thanks Todd..!!!

    Monday, June 25, 2012 6:22 PM