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HTC 8X dead post update RRS feed

  • Question

  • I attempted to update the htc 8x to the dev preview. The initial download and installation seemed fine, but it refused to turn back on after the reboot attempt.
    Now, it does not even turn on the charging light indicator when plugged in. 

    I tried some of the button combinations in order to bring it back to life with no success. I even left it plugged in to the charger over night to see if that would help - nope. 
    Plugging the device into computer identifies it as a "Qualcomm HS-USB QDLoader 9008".

    I am all out of ideas at the moment... any thoughts guys?
    Wednesday, April 16, 2014 11:43 AM

All replies

  • I had the same problem but with a Lumia 920.  Unfortunately it's out of warranty now so I have an official paperweight.  Time to upgrade I guess.
    Wednesday, April 16, 2014 3:19 PM
  • Hello Shanecarvalho/GRD1,

    I would recommend you both try the settings in this KB:http://support.microsoft.com/kb/2749480

    Shanecarvalho - If you can follow the settings under "Reset and Restore Phone".

    GDR1 - If you can try the same settings, and then try "Recover Phone".

    Thank you,
    Eli A.


    Windows Phone Support - Tech Lead

    Wednesday, April 16, 2014 4:29 PM
  • Hi Eli, I tried the steps mentioned, but No change. The phone does not respond to the button combination at all. Thanks, Shane
    • Proposed as answer by johny PH Monday, April 21, 2014 2:57 PM
    • Unproposed as answer by johny PH Monday, April 21, 2014 2:57 PM
    Thursday, April 17, 2014 3:11 AM
  • Thanks, but I tried the Nokia Recovery Tool (even tried the option for phone not responding) and it still is a blank screen.  No activity whatsoever.  The only response I can get out of the device is a vibration when I hold down the volume down + power for a few seconds.  But it never turns on.  I'm amazed that an update could actually shut down the device like this.
    Monday, April 21, 2014 4:03 AM
  • hey man i do have the same problem as u have..can anyone help us :( im from ph and after a month after the update my phone was dead after a month..unti today it is not working i tried all button combination nothing..no led light infinite boots if attached to charger then no quality brilliant sign..pls let me know if someone gets a solution for this..im in the philippines by the way..

    Monday, April 21, 2014 2:48 PM
  • when did this happend..mine happend on feb 28 until now its still stuck in boot mode when attaced to charger.. :( no lead red charging indicator only the htc and beats audio comes out but with no "quality brilliant logo"

    Monday, April 21, 2014 2:52 PM
  • help me pls..i dying to use my phone again :(

    Monday, April 21, 2014 2:55 PM
  • try this man i read this but not working for me..hope this helps.. :( http://blogs.msdn.com/b/rohitsingh/archive/2013/01/29/how-to-fix-the-windows-phone-8-reboot-problem-on-htc-8-x.aspx
    Monday, April 21, 2014 2:57 PM
  • http://blogs.msdn.com/b/rohitsingh/archive/2013/01/29/how-to-fix-the-windows-phone-8-reboot-problem-on-htc-8-x.aspx

    Monday, April 21, 2014 2:57 PM
  • http://blogs.msdn.com/b/rohitsingh/archive/2013/01/29/how-to-fix-the-windows-phone-8-reboot-problem-on-htc-8-x.aspx

    Monday, April 21, 2014 2:58 PM
  • http://blogs.msdn.com/b/rohitsingh/archive/2013/01/29/how-to-fix-the-windows-phone-8-reboot-problem-on-htc-8-x.aspx

    Monday, April 21, 2014 2:58 PM