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Problems retrieving metrics for published Office Store add-in RRS feed

  • Question

  • Hi all

    We published our paid add-in at the start of March and since then we have never had the seller dashboard metric page work successfully. We also receive "None of your published apps have sold yet." in the payout report, which is plainly false because we've bought the app ourselves to test the end to end functionality. We have logged both issues with Microsoft more than 6 weeks ago now and they seem to have acknowledge them but they can provide no timeline for a fix.

    Microsoft aren't being clear whether this problem is isolated to us or other users so my first question is are other people experiencing the same issue? Does anyone know of some kind of work around? We were hoping to start marketing campaigns but we will have no insight as to the success of the campaigns.

    Our confidence in the investment we have made to develop on the office platform is very badly knocked. If Microsoft truly cares about this platform we can't see how such a fundamental issue could have persisted so long. All our investment on this platform is on hold until we can understand what is happening.

    Regards

    Andrew

    Monday, May 1, 2017 5:08 PM