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The Print Spooler service terminated unexpectedly RRS feed

  • Question

  • Hi

    I have windows server 2016 with 100 network printers, in the last week printspooler service crashed a 3-4 time per day.

    EventViewer show about 7031 and 7034 ID 

    I have been tried to check here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue, and i have seen that reports show about PnPDriverImportError

    Here the log:

    Version=1
    EventType=PnPDriverImportError
    EventTime=132265919710791008
    Consent=1
    ReportIdentifier=75e99d5f-531a-11ea-a2c1-0050568bcc6b
    AppSessionGuid=00002ef8-0002-0016-1be8-b4101de7d501
    TargetAppId=W:0000f519feec486de87ed73cb92d3cac802400000000!0000c4cf887c2b9e013f14e4d8ebb5cb1b72dc186909!PrintBrmEngine.exe
    TargetAppVer=2017//09//07:05:18:48!45651!PrintBrmEngine.exe
    BootId=4294967295
    Response.type=4
    Sig[0].Name=Architecture
    Sig[0].Value=x64
    Sig[1].Name=Win32 error
    Sig[1].Value=E0000242
    Sig[2].Name=Inf name
    Sig[2].Value=citizen.inf
    Sig[3].Name=Driver Package hash
    Sig[3].Value=dc333aceb4b80619050417031560820bfefeb32d
    DynamicSig[1].Name=OS Version
    DynamicSig[1].Value=10.0.14393.2.0.0.272.7
    DynamicSig[2].Name=Locale ID
    DynamicSig[2].Value=1033
    FriendlyEventName=Could not install driver software
    ConsentKey=PnPDriverImportError
    AppName=Driver software installation
    AppPath=C:\Windows\System32\spool\tools\PrintBrmEngine.exe
    ReportDescription=Windows could not copy all of the files needed to install this device driver software. This sometimes happens when the driver software was not designed for this version of Windows.
    ApplicationIdentity=00000000000000000000000000000000
    MetadataHash=-1194163697

    • Moved by Dave PatrickMVP Tuesday, October 27, 2020 1:33 PM looking for forum
    Tuesday, October 27, 2020 10:25 AM

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