Word 2010 addin fails without warning RRS feed

  • Question

  • I am having problems with a single user of my Word document level addin, written for Word 2010. I have deployed this solution around the world within my organisation without problems, but a single user of the template is experiencing the error shown below when they load the document (it doesn't even attempt to install via ClickOnce).

    I have an Excel addin which is running on the same machine without problems (and it talks to the same web service, etc), so it's just the Word addin that's causing problems.

    The key issue is that there is absolutely NO HELP whatsoever as to what's going on - no error message and nothing in the Windows event log! Useless.

    Wednesday, July 11, 2012 8:12 AM