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Outlook 2013 with SSRS charts in MHTML displays wrong image in email RRS feed

  • Question

  • Hi,

    I've posted this question already to the SQL Server group and the SQL Team confirms this is potentially an issue with Outlook 2013 and image cache changes between 2010 and 2013.  Please see the more detailed post here for more information: https://social.msdn.microsoft.com/Forums/sqlserver/en-US/e34516c5-53cd-4792-bc6d-4cb6e41e63cf/ssrs-2012-with-mthml-subscriptions-graphs-and-outlook-cache-issues?forum=sqlreportingservices

    In short, when changing between emails that display charts from SSRS distributed via MHTML, Outlook 2013 will display the wrong graph from its image cache.  This issue does NOT happen when opening the email in a browser by using the "View in Browser" option from the Information ribbon in the email.

    The issue began after upgrading from Outlook 2010 to 2013 so it would appear that the image cache algorithm has changed.  We need a resolution to stop this from happening that does not include turning off cached exchange mode.  I've tried changes in the Trust center by turning off the viewers but that doesn't fix anything.

    We are using Office 365 and Outlook 2013 x64 SP1.

    Has anyone else experienced this or found a workaround for the issue?  This is what it looks like when clicking between emails and then opening in the browser.

    Thanks,

    Kevin

    Thursday, January 8, 2015 7:48 AM

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