Mail stays in Custom Incoming Email Drop Folder

Question

hi,

iv configured sharepoint to pick the mails from a custom drop folder.

sharepoint picks the mail without problem and creates the listitem

 

but the mail stays in the drop folder;

with the default dropfolder the email was deleted after it was picked by sharepoint

 

why the email does not get deleted in the custom drop folder?

Answer 1

how many emails you see in drop folder ? Is it possible that there is 1 faulty email which is stuck and is not letting other emails to clear out. Can you try moving all the emails which are in drop folder to some other temp folder and check if you are able to move all the emails, one of them should give error while moving it .

stop the timer job , move the email (which you were not able to move  earlier) to a different folder with no emails.

Now, start the timer and then move all emails back to drop folder except that faulty email and see if queue clears out

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Amrita Talreja

Answer 2

Perhaps in addition to Amrita's suggestions, verify that the permissions on the default and the custom drop folder are identical.

Regards

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Thomas Balkeståhl - Technical Specialist - SharePoint

Answer 3

the emails are not stuck

 

all emails get picked by sharepoint and a list item is created for each email

 

but the emails do not get deleted in the custom drop folder

 

but they can be deleted or moved without problems

Answer 4

Ok then check access of the account which is runing timer service on the drop folder - it should have R/W access.

also try stopping/starting timer job as well .

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Amrita Talreja

Answer 5

ok thank u, i will (in 2 weeks ;-))

 

holiday here ^^

Answer 6

there was no r/w access on the drop folder

 

ty, problem solved :)