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setup.exe_Microsoft SQL Server - KERNEL32.DLL_unloaded, version: 10.0.10586.589

    Question

  • Getting the below error when trying to run setup.exe for SQL Server (tried version 2012, 2014 - developer and enterprise editions) running on Windows 10 Enterprise . No user error, nothing happens when clicked on set up.exe  .... Event Viewer has the below details:

    Error:

    Faulting application name: setup.exe_Microsoft SQL Server, version: 2014.120.2000.8, time stamp: 0x5306c7de

    Faulting module name: KERNEL32.DLL_unloaded, version: 10.0.10586.589, time stamp: 0x57cf9bd0

    Exception code: 0xc0000005

    Fault offset: 0x00017930

    Faulting process id: 0x2514

    Faulting application start time: 0x01d29d46806e988b

    Faulting application path: c:\BK\softwares\sql\setup.exe

    Faulting module path: KERNEL32.DLL

    Report Id: 7607c4cd-af8f-4639-9aa0-c1754765a048

    Faulting package full name:

    Faulting package-relative application ID:

    Information

    Cab Id: 0

    Problem signature:

    P1: setup.exe_Microsoft SQL Server

    P2: 2014.120.2000.8

    P3: 5306c7de

    P4: KERNEL32.DLL_unloaded

    P5: 10.0.10586.589

    P6: 57cf9bd0

    P7: 00017930

    P8: c0000005

    P9: 00000008

    P10:

    Attached files:

    C:\Users\BK\AppData\Local\Temp\WER5814.tmp.WERInternalMetadata.xml

    Visual Studio was installed and later un-installed on the machine 2 days back, Any help is much appreciated


    BK


    • Edited by BKakkar Wednesday, March 15, 2017 7:23 PM
    Wednesday, March 15, 2017 7:14 PM

All replies

  • Hi BKakkar,

     

    Based on the error message, this issue can be caused by that Windows OS cannot find the path of system file KERNEL32.DLL. Have  you met the similar error message when you install other applications?

     

    You can try to use the following steps to solve this problem:

     

    1. Copy a kernel32.dll from other Windows10 machine of the same version and edition.
    2. Open 'Run' and type the code 'kernel32.dll /regserver', press Enter.

     

    In addition, how do you uninstall Visual Studio? Did you use some three-party tool?

     

    Best Regards,

    Teige


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    Thursday, March 16, 2017 2:29 AM
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