Office document sometimes cannot be saved due to a file permission error RRS feed

  • Question

  • We have an app scanning PC's media liabrary(Music, photo, video, document) files and send it to mobile phone using remote access.

    In our app, we use Java file monitor to monitor file modification event.

    After user open Microsoft office document, and modify then save it, sometimes, user cannot save

    it because system shows "Word cannot complete the save due to a file permission error." 

    We encounter this problem only when McAfee internet security is installed and dynamic scan is enabled.

    Without McAfee, this issue wont happen. Even our app is running, the document still can be saved without problems.

    We would like to know how to prevent "Word cannot complete the save due to a file permission error." error.

    We cannot ask user to disable virus software because it will harm system.

    This issue happen in doc file only on Office2013 and Office2010.

    Thanks you

    Thursday, August 8, 2013 10:47 AM