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White screen when trying to log-in into outlook account

    Question

  • Hi,

    When I try to log-in into my account in Visual Studio, I'm facing the following white screen. Have you ever seen it before?

    I've already tried lots of things here, but I really don't know what else to do now.

    Could you please advise? If you need further details please let me know.

    Monday, August 15, 2016 11:54 PM

Answers

  • Hi Acacio Melo,

    Could you please tell me what's the version of your Visual Studio?

    Please restart your machine, disable the anti-virus software and firewall and run your Visual Studio as administrator.

    Also try running your Visual Studio in Safe mode to Check whether some add-ins and extensions affect it (devenv /safemode)

    If above suggestion still no help. Please try to repair your Visual Studio or install the latest update of Visual Studio.

    If the problem still exists after that. I think there might be something wrong with your Visual Studio installation. I need you installation log file to troubleshoot this issue.

    please use http://aka.ms/vscollect to gather the installation logs. After using it, you will find vslogs.cab from %temp% folder. Please upload the file to  https://onedrive.live.com/and share the link here.

    Best Regards,

    Lake Xiao

    Tuesday, August 16, 2016 7:19 AM
    Moderator