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window 10 upgrade problem RRS feed

  • Question

  • hi,

    i update my lumia 920 into window 10 but after installation the screen turn black with signal, wifi and battery logo at the top.

    how to resolve this issue

    Friday, July 31, 2015 12:41 PM

Answers

  • For help using the Windows Mobile Insider Preview please post in the appropriate forums on http://answers.microsoft.com .

    The Developing Universal Windows apps forum is for developers to discuss writing their own Universal ?Windows apps.

    • Proposed as answer by Dave PatrickMVP Friday, July 31, 2015 11:35 PM
    • Marked as answer by Just Karl Friday, September 4, 2015 10:05 PM
    Friday, July 31, 2015 8:32 PM

All replies

  • To reset your phone you can download and use this tool powered by Microsoft named Windows Phone Recovery Tool.

    Sorry but i'm unable to post direct link, so copy and paste the link on your browser:

    http://downloads-fds.webapps.microsoft.com/supportFiles/phones/files/recovery/WindowsPhoneRecoveryToolInstaller.exe

    By the way there is not yet the official release of Windows 10 mobile, your version is just a Windows 10 Mobile Insider Preview.


    Friday, July 31, 2015 2:15 PM
  • For help using the Windows Mobile Insider Preview please post in the appropriate forums on http://answers.microsoft.com .

    The Developing Universal Windows apps forum is for developers to discuss writing their own Universal ?Windows apps.

    • Proposed as answer by Dave PatrickMVP Friday, July 31, 2015 11:35 PM
    • Marked as answer by Just Karl Friday, September 4, 2015 10:05 PM
    Friday, July 31, 2015 8:32 PM
  • r u running preview version?you will have to restore it using windows recovery tool.

    Friday, July 31, 2015 8:36 PM