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How do I report a bug in Windows Media Player? RRS feed

  • General discussion

  • Hello,

    Can anyone tell me how to report a bug in Windows Media Player to Microsoft?

    I have a .mov video file, here it is:
    http://www.seventhstring.com/other2/SegoviaSlow50_QTBug.mov

    It plays fine on a Mac, also on Linux (GStreamer) and in QuickTime Player 7.7.4 on Windows 7. The audio and video are in sync, both at the same speed.

    However in Windows Media Player on Windows 7 the video plays twice as fast as it should, while the audio is still at the correct speed. You can easily see this because he appears to start playing in the video, several seconds before we hear him play.

    I also made a screenshot on Windows 7 showing QuickTime Player on the left, where it plays fine, and WMP on the right, where it doesn't:
    http://www.seventhstring.com/other2/SegoviaSlowQT.png

    Regards,
    Andy Robinson, Seventh String Software, www.seventhstring.com

    Friday, December 6, 2013 5:14 PM