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Outlook sub folders will not sync properly to Exchange RRS feed

  • Question

  • Sorry if this is the wrong area to post, I couldn't find a better fit. 

    I recently moved one of my clients to a hosted exchange from IMAP/POP account. I imported the PST to a couple of their mailboxes and it created all of their sub folders, etc. The issue is that the folders list synced to Exchange just fine, but all of the E-mail that is in the folders did not. And the weird thing is that when I click on one of the folders in Outlook, the contents begins to disappear one by one. Like they are being deleted. It looks almost like the folders on the Outlook profile are syncing with Exchange and since the folders are empty in Exchange, then the folders are making themselves empty as well in Outlook. 

    I hope I explained this in a way that is understandable. Any ideas?

    **Exchange 2013 and I have administration privileges, Outlook 2010

    Friday, October 31, 2014 4:13 PM

All replies

  • Are they being archived to the PST file?

    Hope it helps.

    Friday, October 31, 2014 4:31 PM
  • no pst file to archive to. The only data file is the OST because I originally tried just importing the contents of the PST.

    *UPDATE*

    I tried creating a sub folder under the Exchange inbox and then manually moving an E-mail from the PST to the newly created folder and it immediately disappeared. 

    I have now also tried with Outlook 2013 with the same results. 

    Friday, October 31, 2014 6:00 PM
  • Interesting... Is there any other active client accessing same account?

    Found another here

    http://answers.microsoft.com/en-us/office/forum/office_2013_release-outlook/outlook-2013-inbox-email-disappears/c024e428-05a6-45a0-a4ee-cd393bcf1342

    Saturday, November 1, 2014 9:58 AM