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Cannot Find Southeast Asia on Import Job

    Question

  • Good day.

    We created an import job in Microsoft Azure storage and shipped our hard disk to Microsoft. They contacted us that we attached a wrong journal file on the import job and we need to create another one.

    We tried to create a new import job, but we don't have now the option to select Southeast Asia in the import job. We double checked our storage account and it is located in Southeast Asia.


    Monday, December 7, 2015 3:45 AM

Answers

  • Currently Import/Export jobs for storage accounts in Southeast Asia are being processed in East Asia. This is why you do not see the option. If you plan to ship the disk again, and do not have concerns with job being processed in East Asia, please go ahead and create a new job in East Asia and ship disk to the address provided.

    If your disk is still with Microsoft, and you were asked to create a new job, please create a support request and we will address your issue appropriately.

    Tuesday, December 8, 2015 2:30 AM

All replies

  • Hello,

     

    We are researching on the query and would get back to you soon on this. I apologize for the inconvenience and appreciate your time and patience in this matter.

     

    Best Regards,

    Kamalakar K

    Monday, December 7, 2015 6:35 PM
  • Currently Import/Export jobs for storage accounts in Southeast Asia are being processed in East Asia. This is why you do not see the option. If you plan to ship the disk again, and do not have concerns with job being processed in East Asia, please go ahead and create a new job in East Asia and ship disk to the address provided.

    If your disk is still with Microsoft, and you were asked to create a new job, please create a support request and we will address your issue appropriately.

    Tuesday, December 8, 2015 2:30 AM
  • Thank you! Will be sending a support request now.
    Tuesday, December 8, 2015 3:07 AM
  • Hi Pradnya,

    We would like to ask why we are able to use Southeast Asia on our previous import job. Our disk is now in Singapore, but if we will use East Asia - address is Hongkong.

    Our main concern is how to create an import job for Singapore since no Southeast Asia option during import job.

    Tuesday, December 8, 2015 7:18 AM
  • We need to pay for the support request? Our issue was our disk is still at South East asia and is advised to create a new job.
    Wednesday, December 9, 2015 10:22 AM
  • Actually data is hostage for support plan.
    Wednesday, December 9, 2015 10:39 AM