Troubleshooting Alerts

Question

THis is a follow up to an earlier question.

I'm having an issue with Alerts on a SharePoint Foundation 2010 site.

Confirmation of the Alert email is sent, but follow up Alerts on additions/edits to the list are not.

Checking the Job Definitions, I can see that the Immediate Alerts for each site hasn't been run since 1/9/12. I have repeatedly clicked "Run Now" but it just puts me back on the Job Definitions page without updating. This is true of all sites on the server.

I'm finding http://sharepointalert.info/troubleshooting-sharepoint-alerts/ quite helpful.

My issue brought me to

http://sharepointalert.info/2009/11/troubleshooting-sharepoint-alerts-timer-jobs/

I have successfully run the following without issue:

• STSADM -o getproperty -url http://myurl -pn alerts-enabled
• STSADM -o getproperty -url http://myurl -pn job-immediate-alerts
• stsadm -o updatealerttemplates -url http://myurl -f "c:\Program Files\Common Files\Microsoft Shared\web server extensions\14\TEMPLATE\XML\alerttemplates.xml" -LCID 1033
• stsadm -o setproperty -url http://myurl -pn alerts-enabled -pv False
• stsadm -o setproperty -url http://myurl -pn alerts-enabled -pv True
• stsadm -o setproperty -url http://myurl -pn job-immediate-alerts -pv “Every 5 minutes between 0 and 59"

Any suggestions of where to go/check from here?

Thanks,
Scott

Answer 1

Hi scogordo,

After starting a timer job, you can go to the “check job status”, make sure the timer job has run successfully.

If you have WFE and APP server, make sure the timer service running on every server.

Also,  check whether there are some issue with the SMTP, whether the IP of your server are added to SMTP server:
http://social.technet.microsoft.com/Forums/sharepoint/en-US/e23f96b9-1bee-4037-9729-d0a2eee58b32/getting-initial-confirmation-mails-but-not-the-alert-mails

Thanks,

---

Qiao Wei
TechNet Community Support

Answer 2

Hi scogordo,

please check below link, it is a good read for Immediate Alerts job problem and please restart the Sharepoint 2010 timer from services in the server where the Immediate jobs are running.

http://alancejacob.blogspot.in/2013/04/immediate-alerts-email-notification-not.html

Thanks,

Karim