Load report failed on web server

Question

User1496983688 posted

Hello,

We started to have a weird problem about a week ago. Suddenly about once a day all Crystal reports on the web server stop loading ("Load report failed."). All of them at once (we have around hundred). There is no apparent reason for this. To fix the problem I have to re-publish the ASP.NET application. What's more - this is a server specific. We have 3 web servers where this application runs, and only one of them has this issue.

We had tried to reboot the server, clear the cache - no luck. What could be an issue? Any suggestions would be appreciated.

Thank you.

Answer 1

User61956409 posted

Hi peterafonin,

Thanks for your post.

“Load report failed".

As for your problem, the error occurs in the following scenarios.

1. Permission issue
2. Invalid File path or File name
3. Unmanaged resources

You could refer to the following article to resolve it.

• Crystal Reports: Fix for "Load report failed" error.

Hope it will be helpful to you.

Best Regards,

Fei Han

Answer 2

User1496983688 posted

Thanks this is not it. As I mentioned in my post, this happens suddenly to all reports on the server without any intervention from our side. Could be the server load issue, caching or something like this.

Answer 3

User-37275327 posted

Check with latest windows update. If nothing unusual, try registering asp.net with IIS from the command prompt.

aspnet_regiis -i

Answer 4

User1496983688 posted

Thank you, we'll try.

Peter

Answer 5

User1496983688 posted

We have found the problem. One of the pages with the Report Viewer had garbage collection disabled. As a result the server was overloaded with the tmp files. After we re-enabled it, we don't see this problem anymore.

protected void Page_Unload(object sender, EventArgs e)

    {

        if (rpt != null)

        {

            rpt.Close();

            rpt.Dispose();

            GC.Collect();  // forces garbage collection

        }

    }