Surface 3 enter S4 from S0i3(connected standby) problem RRS feed

  • General discussion

  • Sorry, I know this may not be the right place to ask this question. But I can't find  MSFT Surface discussion forum and the Surface support web portal does not work for me. 

    The problem is my surface 3 will automatically enter S4 from S0i3 after some hours. Here is the repro steps:

    1.  Boot into Windows desktop. Make sure battery is enough, my case is over 80%.

    2. Press physical power button or the soft sleep button to make system sleep(enter S0i3 after some time). 

    3. Make it sleep some hours, my case is I let it sleep overnight

    4. Press power button to wake up the system. If it resumes from S0i3, I should see the logon screen very fast; but what I actually see is the Surface logo and Windows boot from scratch(S4). But battery is still enough, more than 75%. 

    Is this a known issue or some power setting  I should adjust?

    Wednesday, May 20, 2015 9:11 AM