UM Pilot number answer in english when we configure UM to answer in spanish RRS feed

  • Question

  • Hi, we have an exchange server 2010 SP3 implementation. We have UM configured but we have the following issue:

    * We have downloaded and installed UM language pack ES-MX

    * We have configured the DialPlan in the Subscriber Access as follows:

    The Settings tab

    The Pilot number has the behaviour, because the AA is working fine


    Thursday, August 1, 2013 7:21 PM

All replies

  • Yesterday in middle of the tests, we have found this behaviour, only from certain users is this issue, and only from certain devices i.e. phone extensions, or movile phones. For example in my case, if i call from my mobile phone or from my extension to my extension number, the pilot answer me in english language, but if call from another extension oranother mobile, the pilot answer in spanish. And this behaviour is for many of our extension but not for all.


    Friday, August 2, 2013 11:58 AM