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Installation troubleshooting

    Question

  • Hi can anybode halp me with this:

    It happened the same with 2014 & 2016 sql express edition. I've already tried to uninstall everything connected with sql and also cleared any connections to sql in regedit but still have same error. Please, can anybody help me???

    below I put part of detail log files from installation of SQL 2014, the part where I belive the problem is started

    01) 2017-01-11 10:57:41 Slp: Skipping Action: FinishPage
    (01) 2017-01-11 10:57:41 Slp: Action is being skipped due to the following restrictions: 
    (01) 2017-01-11 10:57:41 Slp: Condition "Is the user's scenario set to EditionUpgrade" did not pass as it returned false and true was expected.
    (01) 2017-01-11 10:57:41 Slp: ----------------------------------------------------------------------
    (01) 2017-01-11 10:57:41 Slp: Running Action: CloseUI
    (01) 2017-01-11 10:57:41 Slp: Stop action skipped in UI Mode Full
    (01) 2017-01-11 10:57:41 Slp: Completed Action: CloseUI, returned True
    (01) 2017-01-11 10:57:41 Slp: Completed Action: ExecuteCloseWorkflow, returned True
    (01) 2017-01-11 10:57:41 Slp: Completed Action: ExecuteCompleteWorkflow, returned True
    (01) 2017-01-11 10:57:42 Slp: SetupTelemetry: Writing Telemetry to Datastore
    (01) 2017-01-11 10:57:44 Slp: 
    (01) 2017-01-11 10:57:44 Slp: 
    (01) 2017-01-11 10:57:44 Slp: ----------------------------------------------------------------------
    (01) 2017-01-11 10:57:44 Slp: 
    (01) 2017-01-11 10:57:44 Slp: Setup result: 0
    (01) 2017-01-11 10:57:44 Slp: SetupTelemetry: Closing Telemetry Session
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to create base registry key HKEY_LOCAL_MACHINE, machine 
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to open registry subkey SOFTWARE\Microsoft\SQMClient
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to get registry value MachineId
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to create base registry key HKEY_LOCAL_MACHINE, machine 
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to open registry subkey Software\Microsoft\Microsoft SQL Server\130
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to get registry value CustomerFeedback
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to get registry value EnableErrorReporting
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to create base registry key HKEY_LOCAL_MACHINE, machine 
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to open registry subkey Software\Microsoft\Microsoft SQL Server\Instance Names
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to create base registry key HKEY_LOCAL_MACHINE, machine 
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to open registry subkey Software\Microsoft\Microsoft SQL Server\Instance Names
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to create base registry key HKEY_LOCAL_MACHINE, machine 
    (01) 2017-01-11 10:57:44 Slp: Sco: Attempting to open registry subkey Software\Microsoft\Microsoft SQL Server\Instance Names
    (01) 2017-01-11 10:57:44 Slp: SetupTelemetry: Telemetry has an active session with 60 events.

    Thanks in advance for any Help!!!

    Wednesday, January 11, 2017 10:55 AM

All replies

  • I have researched the internet for similar cases to this. There are reports that this can be solved by removing all traces of the failed installations via control panel.

    There are also suggestions that your installation media is corrupt. Can you try to remove all components, reboot, and then download the latest installation media again and try again?


    Wednesday, January 11, 2017 12:44 PM
  • That part of the log does not show any problem. Please post or link the entire log file.

    Wednesday, January 11, 2017 12:57 PM
  • Please upload detailed log i mean details.txt files and summary.txt file on shared drive and post location here so that we can see the logs. The logs are verbose and it would not be correct to post it here

    Cheers,

    Shashank

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    Wednesday, January 11, 2017 1:15 PM
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