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Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly. RRS feed

  • Question

  • User470161102 posted

    I have hosted our website on softsyshosting.com (shared hosting) and found that Crystal reports did not work. I am getting the following error message.

    Since this is shared hosting I do not have permission to install anything there.

    ==========================

    An error has occurred while attempting to load the Crystal Reports runtime.

    Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.

    Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go tohttp://www.businessobjects.com/support for more information.

     

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

     

    Exception Details: CrystalDecisions.CrystalReports.Engine.LoadSaveReportException: An error has occurred while attempting to load the Crystal Reports runtime.

     

    Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.

     

    Please install the appropriate Crystal Reports redistributable (CRRedist*.msi) containing the correct version of the Crystal Reports runtime (x86, x64, or Itanium) required.  Please go tohttp://www.businessobjects.com/support for more information.

    ===============================


    When I contacted them they said  they have Crystal Report 10.5.3700.0

     

    So I developed a small website in Visual Studio 2008 and attached the referenced of Crystal Report 10.5.3700 and uploaded these on the server. Unfortunately this did not work either.


     Let me give you a brief of what I have done and tried so far:

     -Website developed in MS VS 2008

    -Crystal Reports for VS 2008 (10.5.3700.0)

    -Set the Target platform as x86 when building the deployment.

     

    Shared Web Server Settings:

    ==================

    -Crystal Report 10.5.3700.0 Runtime

    -IIS is enabled to run 32-bit application

    -They also informed me that they have installed Visual Studio 2010 but did not install theCrystal Reports for VS 2010.

     

    I have gone through several forums and the common solution was installing the correct version of runtime.Since I do not have that luxury. I have to use the available runtime installed on the shared server , which is (10.5.3700.0).

     

    Another suggestion was to enable 32-bit application option in the IIS. which I asked them and they did.

     

    I dont know what I am missing here. please advice.

     

    Thursday, November 22, 2012 5:38 AM

All replies

  • User311508580 posted

    ==========================

    An error has occurred while attempting to load the Crystal Reports runtime.

    Either the Crystal Reports registry key permissions are insufficient or the Crystal Reports runtime is not installed correctly.

    Could you please kindly ask them again that CR has been setup properly on your site? The things you need to check:

    1. It must run on local service identity
    2. Check if aspnetclient folder and crystalreportviewer has been copied to your folder
    3. Grant full permission (read and write)

    If you have problem to run your CR, you may check our site.

    Thursday, November 22, 2012 8:31 AM
  • User470161102 posted

    What should have the Full Permission? bin folder?

    Thursday, November 22, 2012 10:22 AM
  • User311508580 posted

    Hi osman,

    In order to make your CR run, you always need to grant full permission to your folder, if not it will keep getting error about the permission.

    Thursday, November 22, 2012 8:36 PM
  • User-1312758453 posted

    I'm having the same issue.  Impersonate = false in my case.  Like Osman, I'm curious as well - which account(s) needs full permissions on which folder(s)?  And what folder should the CR Report Viewer be in?

    Monday, February 11, 2013 5:21 PM