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Customers can't buy app!

    Question

  • We've had numerous complaints from customers that they can't buy our app from the Windows Store. Here is the message they are receiving:

    Your purchase couldn't be completed. Something happened and your purchase can't be completed. Error code: 0xc03f42bc

    They've even contacted Microsoft support and they didn't help at all.

    Has anyone else ever encountered this error? How do you resolve it?
    Tuesday, February 23, 2016 4:25 AM

All replies

  • Can you tell us the answer from the support?
    Thursday, February 25, 2016 9:58 AM
  • Hello Daniel,

    If you are still experiencing this issue, please create a request with us here through your developer account so we may assist you appropriately. Thank you!

    • Proposed as answer by Pseudocode Tuesday, March 1, 2016 9:33 AM
    Friday, February 26, 2016 7:32 PM