HTMLEditorExtender formatting not working

Question

User-1395768221 posted

Have a web-forms application with the latest HTMLEditorExtender control.  The control works fine for most users.  One user (who happens to be in a foreign country, Mexico) reports that the formatting buttons do nothing.  She highlights several words, presses the "B" for bold, and nothing happens.  None of the formatting buttons do anything for her.

Any hints or suggestions would be appreciated.

Answer 1

User475983607 posted

What browser?  Is JavaScript enabled?  Perhaps IE in compatibility mode?    Trying opening dev tools (F12) and look for errors in the console.

Answer 2

User-1395768221 posted

It is I.E. running in compatibility mode - just as you suggested.

Thanks much for your suggestion.