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Product support at Stack Overflow RRS feed

  • Question

  • Hi,

    At Stack Overflow, we recently had a discussion about outsourcing product support by third parties:

    http://meta.stackoverflow.com/questions/296893/more-actively-discourage-product-support-at-stack-overflow

    Note that it's OK to direct users to Stack Overflow as is done in the sticky post "CONSIDER ASKING EF QUESTIONS ON STACK OVERFLOW". But please take notice of some guidelines on how to do this correctly:

    http://stackoverflow.com/help/product-support

    I think your post about turning to Stack Overflow needs some more guidance, mainly to prevent questions about the EF roadmap, bug reports, feature requests or features implementations. Also a link to Stack Overflow's help center on how to ask questions could help.

    Outsourcing support to Stack Overflow should be followed up by the EF team intensively monitoring, and responding to, questions in the Entity Framework tag. Fortunately, there are many others doing that, but, frankly, I don't see many EF team members doing this consistently.



    • Edited by Gert Arnold Tuesday, June 16, 2015 10:09 AM
    Tuesday, June 16, 2015 10:08 AM

Answers

  • Hi Gert,

    Thanks for reaching out to us.

    Regarding clarifying what questions should be asked on Stack Overflow, I have updated the pinned topic on this forum to include info on where to ask different types of questions. We also sometimes include a "Where to get support" section in our release announcements, so we'll be sure to clarify this in such posts in the future too. I've also updated our MSDN site with these details (https://msdn.com/data/hh913619).

    Regarding our teams presence on Stack Overflow, this is a valid concern. When we initially made the switch to focus on Stack Overflow it was because that is predominantly where our team members were spending their time. This has definitely dropped off in the last year (probably mostly due to us being heads down working on a new version of our product). We will increase our presence again, in particular we have assigned a few members from our team to actively do this as part of their daily work.

    ~Rowan



    • Edited by Rowan Miller Wednesday, June 17, 2015 9:05 PM
    • Proposed as answer by Rowan Miller Wednesday, June 17, 2015 9:05 PM
    • Marked as answer by Fred Bao Wednesday, June 24, 2015 8:32 AM
    Wednesday, June 17, 2015 9:04 PM

All replies

  • Hello Gert Arnold,

    Thanks for posting this feedback, however, the current forum is just used to discuss about questions about Entity Framework itself, for your posted scenario, I suggest you could submit it to:

    http://data.uservoice.com/forums/72025-entity-framework-feature-suggestions

    Though that is produce user voice site, the EF team could notice this more possible.

    Regards.


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    Wednesday, June 17, 2015 3:04 AM
  • Oh OK. Seems like a strange place to refer to a note on this forum, but OK, will do.
    Wednesday, June 17, 2015 7:17 AM
  • Hi Gert,

    I just wanted to acknowledge that we have received your post, agree that we need to make changes, and are addressing the issues at the moment. I'll reply back shortly with details on what we are doing.

    ~Rowan


    Wednesday, June 17, 2015 7:21 PM
  • Hi Gert,

    Thanks for reaching out to us.

    Regarding clarifying what questions should be asked on Stack Overflow, I have updated the pinned topic on this forum to include info on where to ask different types of questions. We also sometimes include a "Where to get support" section in our release announcements, so we'll be sure to clarify this in such posts in the future too. I've also updated our MSDN site with these details (https://msdn.com/data/hh913619).

    Regarding our teams presence on Stack Overflow, this is a valid concern. When we initially made the switch to focus on Stack Overflow it was because that is predominantly where our team members were spending their time. This has definitely dropped off in the last year (probably mostly due to us being heads down working on a new version of our product). We will increase our presence again, in particular we have assigned a few members from our team to actively do this as part of their daily work.

    ~Rowan



    • Edited by Rowan Miller Wednesday, June 17, 2015 9:05 PM
    • Proposed as answer by Rowan Miller Wednesday, June 17, 2015 9:05 PM
    • Marked as answer by Fred Bao Wednesday, June 24, 2015 8:32 AM
    Wednesday, June 17, 2015 9:04 PM