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I can not install the Kinect SDK v 1.8 on Windows 7 64bit RRS feed

  • Question

  • Hey I have been trying to install The Kinect SDk Drivers for my WIndows 7 64 bit, so I can use it for MoCap for a game I want to design. But Everytime I try i get a Error and it doesn't install. Here is the error code below this post. 

    Dose anyone know what is wrong? I have tried installing everything from the previous installer but it is still having issues. Please let me know. Thank you. 

    Thursday, April 27, 2017 12:54 AM

All replies

  • DIFXAPP: INFO:   ENTER:  DriverPackageInstallW
    DIFXAPP: WARNING:DRIVER_PACKAGE_LEGACY_MODE flag set but not supported on Plug and Play driver on VISTA. Flag will be ignored.
    DIFXAPP: INFO:   Installing INF file 'C:\Program Files\Microsoft Kinect Drivers\Drivers\Camera\kinectcamera.inf' (Plug and Play).
    DIFXAPP: INFO:   Could not open file C:\Windows\System32\DriverStore\FileRepository\kinectcamera.inf_amd64_neutral_f56ece27bcf1af86\psdrv3.inf. (Error code 0x2: The system cannot find the file specified.)
    DIFXAPP: ERROR:  PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)
    DIFXAPP: INFO:   Attempting to rollback ...
    DIFXAPP: INFO:   No devices to rollback
    DIFXAPP: INFO:   RETURN: DriverPackageInstallW  (0x3EE)
    DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files\Microsoft Kinect Drivers\Drivers\Camera\kinectcamera.inf'
    DIFXAPP: ERROR: InstallDriverPackages failed with error 0x3EE
    DIFXAPP: RETURN: InstallDriverPackages() 1006 (0x3EE)
    CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

    .....

    DIFXAPP: INFO: This was the component where the install failure occurred. The rollback for this component must have already occurred at the time of failure. No need to rollback again
    DIFXAPP: ERROR: Rollback failed with error 0x2
    DIFXAPP: RETURN: RollbackInstall() 2 (0x2)
    CustomAction MsiRollbackInstall returned actual error code 1603 but will be translated to success due to continue marking

    .....

    MSI (s) (F4:34) [17:44:33:484]: Executing op: ComponentUnregister(ComponentId={D04FFF79-DB88-4FBC-B540-3FBF0239216E},ProductKey={AA62B868-5D5C-46CF-BA88-386BE71D4F87},BinaryType=1,)
    MSI (s) (F4:34) [17:44:33:485]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)
    MSI (s) (F4:34) [17:44:33:485]: Error in rollback skipped. Return: 5
    MSI (s) (F4:34) [17:44:33:489]: Note: 1: 2318 2:  
    MSI (s) (F4:34) [17:44:33:490]: No System Restore sequence number for this installation.
    MSI (s) (F4:34) [17:44:33:490]: Unlocking Server
    MSI (s) (F4:34) [17:44:33:504]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
    Action ended 17:44:33: INSTALL. Return value 3.
    MSI (s) (F4:34) [17:44:33:506]: Note: 1: 1708 
    MSI (s) (F4:34) [17:44:33:506]: Note: 1: 2205 2:  3: Error 
    MSI (s) (F4:34) [17:44:33:506]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708 
    MSI (s) (F4:34) [17:44:33:506]: Note: 1: 2205 2:  3: Error 
    MSI (s) (F4:34) [17:44:33:506]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709 
    MSI (s) (F4:34) [17:44:33:506]: Product: Kinect for Windows Drivers v1.8 -- Installation failed.

    MSI (s) (F4:34) [17:44:33:506]: Windows Installer installed the product. Product Name: Kinect for Windows Drivers v1.8. Product Version: 1.8.0.595. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

    MSI (s) (F4:34) [17:44:33:508]: Deferring clean up of packages/files, if any exist
    MSI (s) (F4:34) [17:44:33:509]: MainEngineThread is returning 1603
    MSI (s) (F4:F4) [17:44:33:512]: RESTART MANAGER: Session closed.
    MSI (s) (F4:F4) [17:44:33:512]: No System Restore sequence number for this installation.
    === Logging stopped: 4/26/2017  17:44:33 ===
    MSI (s) (F4:F4) [17:44:33:517]: User policy value 'DisableRollback' is 0
    MSI (s) (F4:F4) [17:44:33:517]: Machine policy value 'DisableRollback' is 0
    MSI (s) (F4:F4) [17:44:33:517]: Incrementing counter to disable shutdown. Counter after increment: 0
    MSI (s) (F4:F4) [17:44:33:517]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (F4:F4) [17:44:33:517]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 
    MSI (s) (F4:F4) [17:44:33:518]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (s) (F4:F4) [17:44:33:518]: Restoring environment variables
    MSI (s) (F4:F4) [17:44:33:519]: Destroying RemoteAPI object.
    MSI (s) (F4:48) [17:44:33:519]: Custom Action Manager thread ending.
    MSI (c) (14:0C) [17:44:33:523]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1
    MSI (c) (14:0C) [17:44:33:524]: MainEngineThread is returning 1603
    === Verbose logging stopped: 4/26/2017  17:44:33 ===

    Thursday, April 27, 2017 12:55 AM
  • Tried installing Visual Studios to see if it was a issue, but it too is not working.

    The product failed to install the listed workloads and components due to one or more package failures.

    Incomplete workloads
        Game development with C++ (Microsoft.VisualStudio.Workload.NativeGame,version=15.0.26403.0)

    Incomplete components
        C++ profiling tools (Microsoft.VisualStudio.Component.VC.DiagnosticTools,version=15.0.26208.0)
        Graphics debugger and GPU profiler for DirectX (Microsoft.VisualStudio.Component.Graphics.Tools,version=15.0.26208.0)
        VC++ 2017 v141 toolset (x86,x64) (Microsoft.VisualStudio.Component.VC.Tools.x86.x64,version=15.0.26208.0)

    You can search for solutions using the information below, modify your selections for the above workloads and components and retry the installation, or remove the product from your machine.

    Following is a collection of individual package failures that led to the incomplete workloads and components above. To search for existing reports of these specific problems, please copy and paste the URL from each package failure into a web browser. If the issue has already been reported, you can find solutions or workarounds there. If the issue has not been reported, you can create a new issue where other people will be able to find solutions or workarounds.

    Package 'Microsoft.VisualCpp.RuntimeDebug.14,version=14.10.25008,chip=x86' failed to install.
        Search URL: https://aka.ms/VSSetupErrorReports?q=PackageId=Microsoft.VisualCpp.RuntimeDebug.14;PackageAction=Install;ReturnCode=2203
        Impacted workloads
            Game development with C++ (Microsoft.VisualStudio.Workload.NativeGame,version=15.0.26403.0)
        Impacted components
            C++ profiling tools (Microsoft.VisualStudio.Component.VC.DiagnosticTools,version=15.0.26208.0)
            Graphics debugger and GPU profiler for DirectX (Microsoft.VisualStudio.Component.Graphics.Tools,version=15.0.26208.0)
            VC++ 2017 v141 toolset (x86,x64) (Microsoft.VisualStudio.Component.VC.Tools.x86.x64,version=15.0.26208.0)
        Log
            C:\Users\Arron SOG\AppData\Local\Temp\dd_setup_20170426181622_189_Microsoft.VisualCpp.RuntimeDebug.14.log
        Details
            MSI: C:\ProgramData\Microsoft\VisualStudio\Packages\Microsoft.VisualCpp.RuntimeDebug.14,version=14.10.25008,chip=x86\vc_RuntimeDebug.msi, Properties:  REBOOT=ReallySuppress ARPSYSTEMCOMPONENT=1  VSEXTUI="1" 
            Return code: 2203
            Return code details: The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2203. 

    Thursday, April 27, 2017 2:05 AM