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Unable to create folder in Videos folder

    Question

  • Hi,

    I have an app which creates and stores videos. For that, the app creates a subfolder in the Videos folder, and saves the videos in this folder. Some users report that the app can not create the subfolder, and therefore not save the videos. I have the impression, that it only happens on a Surface Pro 3.

    Does anyone know what the problem might be?

    Thanks

    Ronald

    Thursday, January 15, 2015 7:37 AM

All replies

  • Hi,

    This problem occurs only in Surface pro 3 or all of other device. Now, i do not have surface pro 3 but pro 2 in hand. Would you mind sharing your project into OneDrive and i will test it in pro 2.

    Best Wishes!


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    Friday, January 16, 2015 5:48 AM
  • Hi,

    It does not happen on my dev machine (a surface pro 3). It only happens with some users when apps are deployed through the Windows Store on their device. My first impression is that it is not a bug in the code (because I can not reproduce it on my surface (running it from Visual Studio or deployed from the Windows Store), and on a lot of devices the saving of videos is going OK), but that somehow the device is setup in such a way (maybe user rights or some thing like that) that the app can not access the videos folder correctly. All the support emails notifying me of the error, say they have a Surface Pro 3.

    In case you want to try it yourself :

    http://apps.microsoft.com/windows/en-US/app/record-voice-and-pen/379acbdc-58fc-40d6-b8e4-d768df433aae

    Ronald

    Friday, January 16, 2015 1:11 PM
  • Hi,

    Sorry for late response. I test your app in the surface pro 3. I found everything is ok and I can successfully create and save file in the video folder. Please see the image:

    Best Wishes!


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. <br/> Click <a href="http://support.microsoft.com/common/survey.aspx?showpage=1&scid=sw%3Ben%3B3559&theme=tech"> HERE</a> to participate the survey.

    Monday, January 26, 2015 7:32 AM
  • Thank you for testing. Everything works OK on my system too. It is just that some users say they have a problem saving, and my feeling says that this might be caused by how there system is configured. But I can not pinpoint what...

    Ronald

    Monday, January 26, 2015 7:42 AM
  • Hi,

    Because I cannot reproduce the problem in my device ,I cannot suppose why? If users report that the app can not create the subfolder, are there any errors occur when they try to create subfolder in video?

    Best Wishes!


    We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. <br/> Click <a href="http://support.microsoft.com/common/survey.aspx?showpage=1&scid=sw%3Ben%3B3559&theme=tech"> HERE</a> to participate the survey.


    Thursday, February 05, 2015 8:07 AM
  • One user who had taken a drastic measure, he deleted the profile and recreated it. Now it is working again. So I guess it is not a bug in the app but somehow the Videos folder is pointing to an inaccessible physical location, and that the location tab of the properties of the Videos folder is not showing the right value.

    Ronald

    Friday, February 20, 2015 8:19 AM